Michael Juarez
Anaheim,CA
Summary
Dedicated hospitality professional with over a decade of experience delivering elite guest experiences within world-renowned brands like Disney and Din Tai Fung. Proven track record in maintaining brand integrity, managing high-volume transactions, and ensuring “show-quality” in fast-paced, high pressure environments. I am eager to leverage my adaptability and commitment to excellence to ensure every guest receives impeccable hospitality.
Overview
8
8
years of professional experience
Work History
Dumpling Cook
Din Tai Fung
Anaheim, CA
03.2024 - Current
- Thoroughly trained in our company’s signature craft of Xiao Long Bao (XLB) making, guaranteeing that perfection is exhibited in every XLB following presentation guidelines and overall appearance of the dumpling, consistently upholding the company's reputation and iconic look.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow during peak hours while in a fast-paced, high demand environment.
- Manage XLB production independently, precisely following proprietary signature recipes to deliver the brand’s hallmark flavor and superior quality and consistency.
F&B Cashier, FL Attractions
Disneyland Resort
Anaheim, CA
06.2018 - 01.2024
- Managed high-volume transactions and maintained a friendly and genuine attitude at all times, while focusing on delivering exceptional guest services and tending to guests’ needs.
- Oversaw inventory for outdoor ventures, communicating and coordinating with backstage operators to fulfill BOH operations – delivering products/merchandise in a timely manner.
- Guided and led guest experiences through the art of narration, immersing guests within the attraction while monitoring for points of safety concern and upholding show standards.
- Processed customer transactions efficiently using POS systems.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
Education
B.S. - Biology
University of California
Riverside, CA06-2021
Skills
- Customer service
- POS software
- Customer engagement
- Food handling
- Guest relations
- Safe alcohol service
- Multitasking Abilities
- Attention to detail
- Conflict resolution
- Task prioritization
Timeline
Dumpling Cook
Din Tai Fung
03.2024 - Current
F&B Cashier, FL Attractions
Disneyland Resort
06.2018 - 01.2024
B.S. - Biology
University of California