Michael Jurado
Plano,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch support while maintaining high levels of customer satisfaction and loyalty. Strengths include clear communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Counter Server
Aw Shucks Frisco
Frisco, TX
08.2022 - 09.2024
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in regular team meetings to discuss strategies for improving customer satisfaction ratings.
- Assisted customers in selecting items from menu based on preferences and dietary needs.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Set up tickets and processed payments with POS system.
- Balanced drawers at the end of each shift.
Online Grocery Associate
Walmart
Plano, TX
03.2021 - 03.2022
- Processed payments for orders using various payment methods.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Provided training and support for new employees joining the company's online grocery team.
Education
Associate of Science - Kinesiology
Collin County Community College
Plano, TX03-2025
High School Diploma -
Liberty High School
Frisco, TXSkills
- Excellent work ethic
- Accuracy and efficiency
- Greeting customers
- Effective communication
- Customer service
Timeline
Counter Server
Aw Shucks Frisco
08.2022 - 09.2024
Online Grocery Associate
Walmart
03.2021 - 03.2022
Associate of Science - Kinesiology
Collin County Community College
High School Diploma -
Liberty High School
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