Michael Kammerer
Allentown,PA
Summary
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
Work History
Fleet Production Supervisor
Enterprise Holdings
07.2022 - 08.2023
- Responsible for organizations logistics and maintaining a 600 vehicle fleet.
- Ensure vehicles are inspected daily for updated mileage, state registration, license plates and cleanliness before being put on rental contract.
- Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
- Secure and maintain good relationships with local body shops, service centers and maintenance facilities to provide quick turnaround on vehicles.
- Increased Fleet by 20% leading to 25% increase in total revenue.
- Resolved issues quickly to maintain productivity goals.
Customer Experience Manager
Enterprise Holdings
06.2020 - 07.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established large networks of corporate customers that offered lucrative business.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Achieved record high customer service quarterly averaging 5 points higher then corporate average.
- Train Enterprise, National and Alamo counter staff while establishing performance goals.
Management Trainee
Enterprise Holdings
01.2019 - 06.2020
- Gained knowledge of company policies, protocols and processes.
- Assisted in running largest flagship rental operation Allentown and acted as Branch Manager in their absence.
- Consistently met sales goals by using proper techniques and ranked a top 10 sales employees during my training.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
Education
Bachelor of Science - Business Administration
Kutztown University
Kutztown, PA05.2018
Skills
- Microsoft Office
- Control of Expenses
- Quality Assurance
- Project Management
- Staff Management
- Strategic Planning
- Train Employees
- Judgment and Decision-Making
- Operations Management
- Verbal and Written Communication
Timeline
Fleet Production Supervisor
Enterprise Holdings
07.2022 - 08.2023
Customer Experience Manager
Enterprise Holdings
06.2020 - 07.2022
Management Trainee
Enterprise Holdings
01.2019 - 06.2020
Bachelor of Science - Business Administration
Kutztown University
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