Stephanie Bird
West Jordan,UT
Summary
Dynamic Fleet Production Supervisor with a proven track record at Enterprise Mobility, excelling in workflow optimization and team leadership. Achieved top performance metrics by managing 90+ employees and enhancing quality control. Skilled in logistics and effective communication, driving operational efficiency and fostering a culture of excellence.
Overview
17
17
years of professional experience
Work History
Fleet Production Supervisor
Enterprise Mobility
Salt Lake City, USA
02.2025 - Current
- Oversaw QTA operations at Salt Lake City International Airport, the 20th largest Enterprise Holdings location.
- Supervised daily production activities to ensure efficient workflow.
- Coordinated with teams to maintain quality standards and safety protocols.
- Ensured clean vehicles and proper car mix, adhering to company standards.
- Managed scheduling for 90+ auto detailers, drivers, and fleet coordinators.
- Executed fleet management plan to optimize operational efficiency.
- Utilized FleetAnyaltix to monitor production pace of auto detailers.
- Coordinated vehicle deletions, ensuring timely preparation and correct lot placement.
- Maintained full ready line with specialty car management according to operational needs.
Branch Manager
Enterprise Mobility
01.2022 - 02.2025
- Managed and developed a diverse group of employees in various positions.
- Managed relationships with my branch accounts.
- Created an engaging and inclusive culture that helped drive performance in our key company matrix
- Top 3 Branch Manager in our group multiple times.
- Promoted 15 employees as a Branch Manager.
Assistant Branch Manager
Enterprise Holdings
Salt Lake Airport , Ut
03.2018 - 02.2022
- Increased SQI 4 points.
- Improved relationships with multiple accounts
- Promoted from home city assistant manager to SLC Airport Branch Manager.
- Managed 40 employees during the pandamic
- Communicated with QTA on upcoming needs for customers.
- Monitor fleet selection for National Customers.
- Increased daily rate during the winter by $50
Lead Generation Support Specialist/ Supervisor
WorldStrides DiscoverNow!
Salt Lake City, USA
09.2010 - 2017
- Recruit sales assistants for the Salt Lake and Richmond offices.
- Approve payroll, create bonus structure.
- Evaluate and make recommendations to increase productivity levels of sales assistant function.
- Create incentives respecting the budget, process potential leads oversee 28 employees workflow; assigned out projects to be called on, monitor and evaluate sales assistants’ quality and quantity of outbound calls.
- Oversee daily activity and call assignments for team of 20 sales assistants in Salt Lake City, UT and 8 sales assistants in Richmond, VA.
- Maintain several excel reports, kept files current at all times, as well as data maintenance.
- Work very closely with the Marketing department, provide feedback on productive for direct mail pieces.
- Provide daily and weekly coaching for sales assistants on quality and quantity of outbound calls, as well as provide marketing reports to Sales Managers and Director of Marketing.
- Produce weekly and daily marketing reports for the Director of Marketing and sales managers.
- Coordinate with IT Department to meet needs for the sales assistant function. Recruit, hire, and train.
- Supervised daily operations of support team to ensure quality service.
- Trained new staff on company policies and support procedures.
- Coordinated communication between departments to resolve customer inquiries.
Receptionist
08.2008 - 10.2010
- Transfer five incoming phone lines to proper division.
- Track callbacks using excel.
- Look up schools when they were interesting in taking a trip and sent to the correct Sales Representative.
- Promoted to Lead Generation Support Specialist October 2010
Education
BS -
Business Management
Skills
- Marketing
- Microsoft Suite
- Organization
- Production targets
- Worker training
- Audit management
- Logistics
- Quality control
- Customer Service
- Time Management
- Fleet management
- Quality assurance
- Workflow optimization
- Production monitoring
- Employee training
- Performance metrics
- Team leadership
- Effective communication
- Problem solving
Career Track
Management Trainee, Enterprise Mobility, 01/01/18, 01/01/19, Salt Lake City, UT
Assistant Branch Manager multiple locations 1/19-2/22
Banch Manager 2/22-2/25
Fleet Coordinator Supervisor 2/25-Currnt
Timeline
Fleet Production Supervisor
Enterprise Mobility
02.2025 - Current
Branch Manager
Enterprise Mobility
01.2022 - 02.2025
Assistant Branch Manager
Enterprise Holdings
03.2018 - 02.2022
Lead Generation Support Specialist/ Supervisor
WorldStrides DiscoverNow!
09.2010 - 2017
Receptionist
08.2008 - 10.2010
BS -
Business Management