Summary
Work History
Education
Additional Information
Timeline
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Michael Kane

Las Vegas ,Nevada

Summary

Veteran..US Army (non-Viet Nam) recommended to Officers Candiate School..@ Fort Bennington, GA.

Work History

Guest Service Representative

Affinity Gaming
07.2013 - 10.2013
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

Hotel Clerk and Guest Services

Affinity Gaming @ Primm
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

Associates In Psychology -

Grand Canyon College
Phoenix, NY

Bachelor Of Science - Business Management

University of Phoenix
Tempe, AZ
2014

Associates Degree..Applied Psychology - Operations Management And Supervision

Grand Canyon College
Phoenix, AZ
02.1975

Additional Information

Personal Financial Liason and Advisor to CFO of a financial company in California.


Payroll Manager for properties and mass transit contractors.

Timeline

Guest Service Representative

Affinity Gaming
07.2013 - 10.2013

Hotel Clerk and Guest Services

Affinity Gaming @ Primm

Associates In Psychology -

Grand Canyon College

Bachelor Of Science - Business Management

University of Phoenix

Associates Degree..Applied Psychology - Operations Management And Supervision

Grand Canyon College

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Michael Kane