Michael Keepers
Fort Myers,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
Blue Landscape Contracting Group
06.2021 - 08.2023
- Oversaw 100 plus employees on a daily basis to perform contracted services for high end client base.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Account Manager
Juniper Landscaping
08.2015 - 06.2021
- Manged multiply employees for high end communities within territory given by sales team.
- Oversaw all daily operations for communities responsible for with great customer service to property managers and homeowners associations.
- Met with property mangers and homeowners associations on current contracted services and enhancement ideas for upcoming projects to be performed.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online Aspire database.
Education
Associate of Applied Science - Turf Management
North Carolina State University
Raleigh, NC05.2003
Skills
- Account Management
- Client Relations
- Customer Satisfaction
- Team Player
- BMP Certified
- FNGLA Certified
- Client Meetings
- Time Management
- Excellent Communication Skills
- Employee Mentoring
Languages
Spanish
Limited Working
Additional Information
References upon request
Timeline
Account Manager
Blue Landscape Contracting Group
06.2021 - 08.2023
Account Manager
Juniper Landscaping
08.2015 - 06.2021
Associate of Applied Science - Turf Management
North Carolina State University
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