Michael K. Hess
Covington,Kentucky
Summary
Experienced professional seeking a mangerial role position to leverage my skills in team leadership, operations management and customer service to drive store performance and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
09.2024 - Current
- Overseeing daily operations to maintain food cost, labor, scheduling, inventory ordering and control, interviewing, maintaining a quarterly budget, training and development of crew and managers, retention and separation of staff and addressing any maintenance issues that arise
Part Time Bartender
Bar 32
01.2020 - Current
- Maintaining operations, customer service and providing a fun safe environment
- Assist in inventory and maintenance of the POS system
Deputy Clerk, Auto division
Kenton County Clerks Office
12.2023 - 09.2024
- Performing title transfers for in state and out of state vehicles, first time and renewing registrations both in person and online, and many other various transactions and support for the Motor Vehicle Licensing division for the state of Kentucky
Real Estate Agent
Pivot Realty Group
01.2020 - 06.2024
- Gathering, providing and explaining details of current market conditions, pricing, legal requirements, and similar information as well as assisting clients in determining listing price and/or obtaining a fair contract to purchase a new home
General Manager
Frisch's Big Boy Restaurant
08.2018 - 02.2020
- Overseeing daily operations to maintain food cost, labor, scheduling, inventory ordering and control, interviewing, maintaining a quarterly budget, training and development of crew and managers, retention and separation of staff and addressing any maintenance issues that arise
General Manager
Gilligan Oil dba Popeyes Louisiana Chicken
08.2016 - 08.2018
- Overseeing daily operations to maintain food cost, labor, scheduling, inventory ordering and control, interviewing, maintaining a quarterly budget, training and development of crew and managers, retention and separation of staff and addressing any maintenance issues that arise
Operations Manager
Raising Cane's
07.2015 - 08.2016
- Overseeing daily operations to maintain food cost, labor, scheduling, inventory ordering and control, interviewing, training of crew, development of managers, retention and separation of staff and addressing any maintenance issues that arise
Assistant General Manager
Skyline Chili
04.2014 - 07.2015
- Maintaining daily operations, scheduling, interviewing, ordering and maintaining budget necessities, implementing inventory control, training, development and retention of staff as well as increasing and obtaining sales growth
Education
State Certificate of Accounting - Accounting and Computing Operations
Withrow Vocational
General Studies -
Withrow High School
Administrative Technologies - Web Programming/Marketing minor
University of Cincinnati Raymond Walters Campus
Hondros College of Real Estate
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Team Leadership
- Staff Management
- Inventory Control
- P&L Management
- Schedule Management
- Training and Development
- Operations Oversight
Certification
ServSafe certified
Kentucky Notary Public, State at Large Commission
Timeline
General Manager
IHOP
09.2024 - Current
Deputy Clerk, Auto division
Kenton County Clerks Office
12.2023 - 09.2024
Part Time Bartender
Bar 32
01.2020 - Current
Real Estate Agent
Pivot Realty Group
01.2020 - 06.2024
General Manager
Frisch's Big Boy Restaurant
08.2018 - 02.2020
General Manager
Gilligan Oil dba Popeyes Louisiana Chicken
08.2016 - 08.2018
Operations Manager
Raising Cane's
07.2015 - 08.2016
Assistant General Manager
Skyline Chili
04.2014 - 07.2015
State Certificate of Accounting - Accounting and Computing Operations
Withrow Vocational
General Studies -
Withrow High School
Administrative Technologies - Web Programming/Marketing minor
University of Cincinnati Raymond Walters Campus
Hondros College of Real Estate
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