Michael Kiker

• Accurately schedule patients for outpatient procedures, ensuring proper coordination of appointments and resources
• Collaborate with providers and staff to optimize scheduling and minimize wait times
• Pre-register patients by entering information into the system accurately and efficiently
• Gather and verify patient information, ensuring accuracy and completeness
• Maintain and update patient records in a professional and courteous manner
• Provide excellent customer service to patients and their families
• Answer phones and respond to inquiries in a timely and professional manner
• Direct patients within the clinic and notify clinical staff as needed
• Verify insurance, including VA authorizations, Workman’s Comp, commercial, Medicare, and Medicaid plans.
• Collection of payments
• Coordinating with providers a d departments to provided STAT and urgent orders for services
• Prepare and submit applications for financial assistance
• Coordinate with billing to ensure and collect proper charges on accounts
• Advise patients of benefits and costs associated with outpatient and inpatient hospital encounters
• Put payment plans in place for collection of past due balances

Achievements:

Bradley Medical Center - Beat of Bradley Award recipient- July 2025

Patient Access Star Associate Award- 2025

Financial Counselor - top collector of POS and past due for Oct 2025

• Construct and assemble high-quality frames for photographic production
• Maintain efficiency and accuracy in production workflows

• Managed merchandising, fixture installations, and product displays
• Operated power equipment, including forklifts and order pickers
• Ensured compliance with store safety procedures and team operations

• Oversaw installation projects, ensuring quality control and timely completion
• Managed client consultations and inventory levels
• Supervised a team while maintaining safety and operational efficiency
• Installed custom closet systems, glass enclosures, and home fixtures

• Marketed and sold life and health insurance products
• Developed and managed digital advertising campaigns
• Maintained client relationships and facilitated policy consultations
• Assisted in advertising, community workshops, and outreach programs

• Supervised installation teams and ensured project efficiency
• Fabricated and installed custom closet systems, mirrors, and window coverings
• Managed client invoicing, consultations, and material logistics

• Handled emergency (911) and administrative calls with precision
• Coordinated dispatch for medical and fire emergency units
• Utilized advanced dispatch systems while maintaining confidentiality
• Assisted law enforcement in verification processes and emergency response

• Directed daily operations, including employee scheduling and inventory control
• Managed financial transactions, tax preparation, and lease agreements
• Developed advertising campaigns and installed security systems
• Conducted antique appraisals and maintained customer relations