Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Paz

Austin,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Surgery Scheduler/Financial Counselor

Austin Regional Clinic Seton Northwest
Austin, TX
05.2024 - Current
  • Receive surgery orders from multiple physicians within the practice, and then I would reach out to the patients in order to get them scheduled for surgery in a timely manner.
  • I coordinate with the hospital, surgical assistants, doctors, and insurance providers in order to schedule the surgery for the patients.
  • Answer phone calls, emails, and patient messages, and respond in a timely manner to complete the task at hand.
  • I call insurance companies to get patient benefits, and submit prior authorizations.
  • Once I've reached out to the patient's insurance company, I then reach out to the patient to provide them with an estimate for surgery, as well as complete proper documentation and scans for all paperwork and interactions.
  • When needed, I route lab work or H&Ps to hospital staff and surgical assistant groups.

Assistant Office Operations

Ascension Texas Cardiovascular
Austin, TX
09.2024 - 05.2024
  • Scheduled patient appointments and procedures. Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointments over the phone and in person, maximizing productivity.

Senior Patient Services Coordinator

Austin Regional Clinic Far West
Austin, TX
06.2022 - 05.2024
  • Received and routed care team messages and documents to the appropriate staff.
  • Collaborated with nursing staff to advocate for individual patient needs, and insurance coverage. Paged medical staff for a code blue, when a patient was in need of urgent care, and contacted an MA or RN when a patient needed urgent care or medication refills.
  • Provided administrative support for patient care. Completed the Rx request and went through MyChart messages to ensure that appointments were scheduled correctly. Instructed patients on policies and required actions for different types of appointments and procedures. Obtained the necessary signatures for privacy laws and consent for treatment.
  • Troubleshoot and resolve complex customer service issues to enhance the patient and family experience. When patients had an issue with getting their medication refilled, I scheduled their appointment to get them seen in order to get their medications. Or when a patient scheduled an annual appointment as a follow-up, I’d fix the appointment for the appropriate amount of time on the doctor's schedule.
  • Demonstrated flexibility during changes to patient care practices. As doctors change from accepting new patients to not accepting them, or change their protocols for the type of visits they would do, I would work with them to update their schedules and guide patients through new protocols.
  • Handled a high volume of incoming calls, providing exceptional customer service to patients and their families.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care. Coordinated the release of medical records to third parties upon request.

Cashier

Aviators Pizza and Brew Company
12.2019 - 04.2021

Education

Associate of Arts -

Austin Community College
Elgin, TX
05.2021

High School Diploma -

Elgin High School
Elgin, TX
05.2021

Skills

  • Surgery scheduling
  • Customer service
  • Payment collection
  • Patient care coordination
  • Insurance verification and benefits
  • Prior authorizations
  • Strategic planning
  • Verbal and written communication
  • Patient flow management
  • Database Coordination
  • Patient registration
  • Inventory management
  • Problem Solving
  • HIPAA compliance

Languages

English

Timeline

Assistant Office Operations

Ascension Texas Cardiovascular
09.2024 - 05.2024

Surgery Scheduler/Financial Counselor

Austin Regional Clinic Seton Northwest
05.2024 - Current

Senior Patient Services Coordinator

Austin Regional Clinic Far West
06.2022 - 05.2024

Cashier

Aviators Pizza and Brew Company
12.2019 - 04.2021

Associate of Arts -

Austin Community College

High School Diploma -

Elgin High School

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Liliana Paz