MICHAEL KING
MOUNT VERNON,OH
Summary
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Knox Community Hospital
03.2024 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Compounded medication in both sterile and non-sterile environments
- Accurately updated medication and allergy lists from patients coming into the Emergency Department
Pharmacy Technician
Rite-Aid Pharmacy
08.2023 - 07.2024
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities
- Helped pharmacy department with inventory processes to provide smooth customer experiences
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Made telephone calls to physicians, customers and insurance providers
Customer Service Representative
Park National Bank
01.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
Pharmacy Technician
Kroger
01.2015 - 01.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Collected co-payments or full payments from customers
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Restocked automated medication dispensing equipment
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ06-2025
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Order and Refund Processing
- Understanding Customer Needs
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry and Maintenance
- Customer Retention Strategies
- Responding to Difficult Customers
- Pharmaceutical calculations
- Compounding techniques
Timeline
Certified Pharmacy Technician
Knox Community Hospital
03.2024 - Current
Pharmacy Technician
Rite-Aid Pharmacy
08.2023 - 07.2024
Customer Service Representative
Park National Bank
01.2021 - 09.2022
Pharmacy Technician
Kroger
01.2015 - 01.2020
Bachelor of Science - Computer Science
University of Phoenix
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