MICHAEL KING
Westerville,OH
Summary
Pharmacy professional prepared to excel in leadership role within fast-paced environment. Proven track record in managing pharmacy operations and optimizing workflow for superior patient outcomes. Known for fostering team collaboration and adapting to dynamic needs with key skills in medication management and regulatory compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Hims & Hers
New Albany, OH
12.2024 - Current
- Worked with computerized and automated systems for dispensing medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained new staff on pharmacy procedures.
- Implemented workflow improvements that enhanced efficiency in prescription fulfillment.
- Mentored junior technicians, fostering a culture of continuous learning and improvement.
Certified Pharmacy Technician
Knox Community Hospital
Mount Vernon, OH
03.2024 - 12.2024
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restock medication dispensing machines.
Pharmacy Technician
Rite-Aid Pharmacy
Mount Vernon, OH
08.2023 - 07.2024
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
- Helped pharmacy department with inventory processes to provide smooth customer experiences.
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals.
- Made telephone calls to physicians, customers and insurance providers.
- Managed workflow for day to day business.
- Oversaw 6 other technicians, giving support where needed.
Customer Service Representative
Park National Bank
MOUNT VERNON, OH
01.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Pharmacy Technician
Kroger
Mount Vernon, OH
01.2015 - 01.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Workflow management.
- Helped manage 10+ other technicians.
Education
Bachelor of Science - Computer Science
University of Phoenix
04-2025
Skills
- Calm and Professional Under Pressure
- Pharmacy operations management
- Issue and Complaint Resolution
- Order and Refund Processing
- Understanding Business Needs
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry and Maintenance
- Workflow Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
Hims & Hers
12.2024 - Current
Certified Pharmacy Technician
Knox Community Hospital
03.2024 - 12.2024
Pharmacy Technician
Rite-Aid Pharmacy
08.2023 - 07.2024
Customer Service Representative
Park National Bank
01.2021 - 09.2022
Pharmacy Technician
Kroger
01.2015 - 01.2020
Bachelor of Science - Computer Science
University of Phoenix