Michael Klimczak
Sales Executive
Lake in the Hills,IL
Summary
Results-driven Senior Account Executive with a strong track record at Kibo Pay Merchant Solutions, recognized for achieving exceptional sales metrics and enhancing customer experiences. Led initiatives that increased LinkedIn engagement by over 50%, consistently ranking among the top three sales performers while effectively utilizing Salesforce CRM. Expertise in building strategic partnerships and driving revenue growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Kibo Pay Merchant Solutions
Northbrook, IL
01.2021 - Current
- Achieved sales goals exceeding $350k in credit card processing each month.
- Enhanced company's LinkedIn presence with more than a 50% rise.
- Secured upwards of 75 commendations on Trust Pilot for outstanding customer service.
- Oversaw a portfolio of 500+ clients.
- Established rapport with merchants to foster collaborative partnerships.
- Managed upwards of 30 incoming calls per day from potential clients.
- Assessed client requirements and challenges to design customized solutions.
- Optimized operations with continuous pursuit of additional opportunities.
- Proficient in Salesforce CRM.
- Maintained position as one of the top-3 sales performers regularly.
Assistant General Manager
Morton’s The Steakhouse
Northbrook, IL
01.2019 - 01.2021
- Managing front of house operations with a heavy focus on service in this dinner-only, upscale steakhouse with per plate average of $113 and annual sales up to $4 million
- Director of wine and spirits program
- Level 1 Certified Sommelier
- Accountable for training all front of house staff with emphasis on Upselling and Guest Experience
- Creating a teamwork-focused work environment
- Responsible for addressing all guest feedback, both in the restaurant and via online portals
- Spearheaded daily sales driving activities as part of COVID-19 response
- Participated in neighborhood outreach via cold-calling and door-to-door marketing
- Generated sales leads through Open Table reporting
Manager In Charge of Service
Stoney River Steakhouse and Grill
Deer Park, IL
01.2017 - 01.2019
- Accountable for service in this dinner-only steakhouse with per plate average of $50 and annual revenues in excess of $4 million
- Earned reputation as a manager who touches every table and gets to know guests on a first and last name basis
- Introduced a new craft beer and bourbon list for the restaurant, resulting in improving overall guest experience, while increasing beer and bourbon sales by 33% and 41%, respectively
- Lead a staff of twenty 26 servers and 6 bartenders to ensure the highest level of service standards is achieved on a daily basis
- Accountable for mainting a minimum Open Table rating of over 4.5
- Selected be part of the team responsible for training new managers and staff at a new location in Troy, MI
Union Laborer
Spring Hill Construction
Itasca, IL
01.2010 - 01.2017
- Maintained equipment and tools, while serving as primary key holder
- OSHA Certified, Scaffold Certified, Laborers Union- Local 118
Financial Representative
Country Financial
Rolling Meadows, IL
01.2014 - 01.2016
- Provided needs-based financial consulting to clients, utilizing a step-by-step approach to explain specific insurance policies and available investment products
Banquet Captain and Server
Ala Carte Entertainment - Moretti’s
Edison Park, IL
01.2008 - 01.2015
- Certified Trainer of new employees, demonstrating the process and skills set required to maintain the highest level of service
- Accountable for performance of 15 banquet servers for private events such as birthday parties, baby showers, bridal showers and weddings
- These events commanded a per person average of $35 and weekend revenues of $25,000-$40,000
- Prepared financial reports analyzing profits and losses for private events
Education
William Rainey Harper College
Palatine, IL01.2008
University of Illinois at Chicago
Chicago, IL01.2006
High School Diploma -
Elk Grove High School
Elk Grove Village, IL01.2005
Skills
- Sales Metrics Reporting
- Systems and software expertise
- Scheduling and Workforce Management
- Professional Growth Initiatives
- Customer Experience Optimization
- Prospecting and networking
- Revenue generation
- Inventory Optimization
Certification
- BASSET and Serve Safe Certifications
- Series 6 and 63 Licenses
Languages
Spanish
Limited
References
References available upon request.
Timeline
Senior Account Executive
Kibo Pay Merchant Solutions
01.2021 - Current
Assistant General Manager
Morton’s The Steakhouse
01.2019 - 01.2021
Manager In Charge of Service
Stoney River Steakhouse and Grill
01.2017 - 01.2019
Financial Representative
Country Financial
01.2014 - 01.2016
Union Laborer
Spring Hill Construction
01.2010 - 01.2017
Banquet Captain and Server
Ala Carte Entertainment - Moretti’s
01.2008 - 01.2015
- BASSET and Serve Safe Certifications
- Series 6 and 63 Licenses
William Rainey Harper College
University of Illinois at Chicago
High School Diploma -
Elk Grove High School
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