Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Knopes

Gresham,OR

Summary

Enthusiastic recovering alcoholic proudly offering over 3 years of active recovery / sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.

Dedicated employee known for punctuality, pursuing employment options where empathy, community service and positive attitude will make a difference.

Overview

26
26
years of professional experience

Work History

Sales Lead /Lead Customer Service Representative

Signs Now NW
10.1998 - Current
  • Participated in continuing education, quality assurance and performance improvement activities.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently
  • Maintained strict data confidentiality and privacy on all information related to individuals.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

Education

Graduate of Clarkston High School 1986

Skills

  • Relationship cultivation
  • Coaching and mentoring
  • Exemplary communication
  • Planning skills
  • Family assistance
  • Issue resolution abilities
  • Relationship-building skills
  • Positive environment facilitation
  • Appointment scheduling
  • Recovery assistance and support
  • Substance abuse awareness
  • Communication abilities
  • Stress reduction techniques

Timeline

Sales Lead /Lead Customer Service Representative

Signs Now NW
10.1998 - Current

Graduate of Clarkston High School 1986
Michael Knopes