Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vinteria Neal

El Paso

Summary

Dedicated remote customer service professional with a proven track record of delivering exceptional support in virtual settings. Strong communicator and problem-solver, adept at adapting to dynamic environments while maintaining focus on results. Recognized for reliability and collaborative approach, contributing to consistent performance and client loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

DialAmerica
11.2022 - 01.2025
  • Managed high volume of inbound calls and emails, consistently achieving performance metrics.
  • Delivered exceptional customer support to remote customers, ensuring timely resolution of issues.
  • Demonstrated strong problem-solving skills by troubleshooting technical issues, reducing escalations by XX%.

Outbound Call Center Representative

GC Services
03.2019 - 10.2022
  • Addressed customer inquiries efficiently through inbound calls, maintaining a high level of professionalism.
  • Exceeded call handling targets while processing substantial call volumes.
  • Applied strong product knowledge for effective management of returns, exchanges, and refunds.

Cashier

McDonald's
02.2014 - 09.2018
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • I move

Education

High school diploma - undefined

Bacon County High School
Alma, GA
05.2018

Skills

  • Service delivery
  • Data entry proficiency
  • Critical analysis
  • Active listening skills
  • Problem-solving strategies
  • Customer interaction
  • Call center experience
  • Relationship cultivation

Certification

  • Driver's License
  • Certified Medication Technician
  • August 2024 to August 2025

Timeline

Remote Customer Service Representative

DialAmerica
11.2022 - 01.2025

Outbound Call Center Representative

GC Services
03.2019 - 10.2022

Cashier

McDonald's
02.2014 - 09.2018

High school diploma - undefined

Bacon County High School

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