Wylisha Burton
Ponchatoula,LA
Summary
Experienced non-CDL independent contractor with a proven track record in the transportation industry. Collaborated with multiple freight companies to ensure timely and efficient delivery of diverse merchandise. Adapted to different routes and schedules, consistently meeting or exceeding client expectations. Committed to maintaining a strong work ethic and delivering exceptional service in every assignment undertaken.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Hammond, LA
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Van Driver
Empress Transportation & Delivery-Hammond, LA
08.2021 - Current
- Delivering general freight, auto parts, residential packages, and medical supplies
Owner/Operator
Empress Transportation & Delivery LLC-Hammond, LA
01.2020 - 03.2024
- 2016 Chevrolet Express 3500 Cargo Van independent contractor ready to work
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Security Supervisor
Dsi Security
Hammond, La
10.2018 - 01.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within facility.
Education
Certification in Pharmacy Technician -
Northshore Technical Community College - Hammond, LA
12.2019
Skills
- Leadership
- Van driver (2 years)
- Driving
- Freight
- Delivery Driver Experience
- Customer service
- English
- Typing
- Dispatching
- Customer Service
- Active Listening
- Problem Resolution
- Microsoft Excel
- Client Relations
- Product Sales
- Punctuality
- Problem-Solving
- Clean Driving Record
Certification
Driver's License
Personal Information
Hammond, La
Flexible availability
Timeline
Remote Customer Service Representative
Hammond, LA
01.2024 - Current
Van Driver
Empress Transportation & Delivery-Hammond, LA
08.2021 - Current
Owner/Operator
Empress Transportation & Delivery LLC-Hammond, LA
01.2020 - 03.2024
Security Supervisor
Dsi Security
10.2018 - 01.2024
Certification in Pharmacy Technician -
Northshore Technical Community College - Hammond, LA