Janessa Lopes
Providence,RI
Summary
Experienced and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and adapt new skills. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Automated Health Systems/HealthSource RI
02.2023 - 03.2024
- Answer 50-100 calls per day regarding health insurance inquiries, concerns, make recommendations for insurance coverage.
- Data entry.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Certified Nursing Assistant
Brookdale Centre of New England
01.2022 - 02.2023
- Check in with 7+ residents, assist with dining and personal care needs, perform vital sign checks and clinical procedures
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
H&T Medical
01.2018 - 08.2022
- Observe patients' physical, mental, and emotional conditions to report any changes to the Charged Nurse
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Security Guard
APG Security RI LLC
06.2016 - 10.2019
- Guard, patrol, and monitor premises to prevent theft, violence, or infraction of rules
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV systems.
Fast Food Crew Member
McDonald's Fast Food Restaurant
07.2014 - 07.2016
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
High School Diploma -
Mount Pleasant High
Providence06-2015
Skills
- Leadership
- Communication
- Problem resolution
- Call center experience
- Time management
- Computer operations management
Awards And Acknowledgements
- High honors & Honorable Mention in High school
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Healthcare benefitsWork from home optionCompany CultureCareer advancementLanguages
English
Full Professional
Spanish
Elementary
Timeline
Remote Customer Service Representative
Automated Health Systems/HealthSource RI
02.2023 - 03.2024
Certified Nursing Assistant
Brookdale Centre of New England
01.2022 - 02.2023
Certified Nursing Assistant
H&T Medical
01.2018 - 08.2022
Security Guard
APG Security RI LLC
06.2016 - 10.2019
Fast Food Crew Member
McDonald's Fast Food Restaurant
07.2014 - 07.2016
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
High School Diploma -
Mount Pleasant High
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