Sikiru Akerele
Brooklyn,NY
Summary
Proven leader in customer service, adept at problem-solving and effective communication, demonstrated through a successful tenure at Medicaid Transportation Management-NYS. Excelled in fast-paced environments, consistently meeting or exceeding targets by leveraging critical thinking and leadership skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Representative
Medicaid Transportation Management-NYS
New York, NY
01.2024 - 06.2024
- Managed a high volume of inbound phone calls from Medicaid-eligible Enrollees, Medical Providers, and transportation providers
- Coordinated and scheduled travel arrangements for Enrollees to ensure timely arrival for medical appointments
- Thrived in a fast-paced environment, meeting or exceeding performance targets.
Accounting and Auditing Clerk
Northeastern Regional Information (NERIC)
Albany, NY
04.2023 - 08.2023
- Checked signatures, dates, codes, and amounts on big objects
- Got bills ready for payment by verifying totals and other details
- Processed every invoice and payment made by the company, as required.
Customer Service Representative
Enterprise Rent-A-Car
Brooklyn, NY
06.2022 - 10.2022
- Delivered exceptional customer service by thoroughly understanding fuel services, rental/return processes, and optional coverage offerings
- Greeted customers warmly using recommended, professional communication styles, effectively managing disgruntled customers, conflicts, and challenging situations with poise
- Proactively informed new customers about current promotions and special offers to drive additional sales
- Adeptly handled multiple phone lines simultaneously to make reservations, address customer inquiries, and provide accurate quotes promptly.
Education
Bachelor of Arts - Communications
SUNY at Buffalo
Buffalo, NY05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Effective Communication
- Leadership
- Customer Relations
Timeline
Remote Customer Service Representative
Medicaid Transportation Management-NYS
01.2024 - 06.2024
Accounting and Auditing Clerk
Northeastern Regional Information (NERIC)
04.2023 - 08.2023
Customer Service Representative
Enterprise Rent-A-Car
06.2022 - 10.2022
Bachelor of Arts - Communications
SUNY at Buffalo
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