Michael Kohlmann
Northampton,PA
Summary
Seasoned hospitality professional with a proven track record at Blended, excelling in customer service and beverage expertise. Demonstrated leadership as Assistant Manager at Journeys Kidz, enhancing customer satisfaction and team cohesion. Skilled in multitasking and clear communication, adept at fostering positive customer experiences and driving sales through engaging service.
Overview
5
5
years of professional experience
Work History
Bartender
Blended
Allentown, PA
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Blended
Allentown, PA
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
Journeys Kidz
Allentown, PA
03.2020 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Nordstrom Rack
Trexlertown, PA
04.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Liberty University
Lynchburg, VA06.2017
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Patience and Tolerance
Clear and effective communication
Customer service expertise
Engaging personality
Handling Difficult Customers
Memory retention
Service-oriented mindset
Hospitality service expertise
Staff supervision
Employee scheduling
Training
Strong Work Ethic
Cash Handling
Exceptional customer service
Guest Engagement
Timeline
Bartender
Blended
08.2023 - Current
Server
Blended
08.2023 - Current
Assistant Manager
Journeys Kidz
03.2020 - 06.2020
Sales Associate
Nordstrom Rack
04.2019 - 03.2020
High School Diploma -
Liberty University