Michael Kopchak
Electrician
Wooster ,OH
Summary
Organized Customer Service Representative with over 26 years of experience . Detail-oriented and enthusiastic with strong communication skills.
Overview
20
20
years of professional experience
Work History
Release Specialist
Touchpoint Contact Center
08.2016 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Representative
Sykes
Morristown, TN
08.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
GC Services Call Center
Knoxville, TN
05.2006 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
Education
Bachelor of Science - Early Childhood Education
The Crown College
Powell, TN05.1996
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Call Documentation
Timeline
Customer Service Representative
Sykes
08.2017 - 08.2018
Release Specialist
Touchpoint Contact Center
08.2016 - Current
Customer Service Representative
GC Services Call Center
05.2006 - 08.2017
Bachelor of Science - Early Childhood Education
The Crown College