Olisha Y. Bowens
Olive Branch,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Release Specialist
United Recovery & Remarketing
06.2022 - Current
- Process release paperwork in order for debtors to retrieve their personal property and/or vehicle.
- Schedule debtors and/or provide storage location information to the debtors.
- Monitored release performance to identify areas of improvement.
- Make sure all release paperwork is processed in a timely manner to be sure the client is satisfied.
- Managed 40 or more calls daily
- Respond to 50 or more emails in a timely manner.
Phlebotomist
Club Staffing
10.2021 - 04.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Lead Repair Tech.
Flextronics
01.2015 - 10.2021
- Retrieve broken laptops and verify the problem before repairing them. I would also order the parts that needs replacing.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Reviewed technical documentation to complete equipment maintenance and repair.
Cargo Agent/Screener
SMCargo
04.2018 - 05.2019
- Accept freight to be screened, weighed and flown out from the airport. Handle phone calls, respond to emails and report damaged freight.
Lead/Diagnostic Tech
Flextronics
10.2014 - 05.2016
- I would retrieve refurbish apple laptops and verify the problems with the unit. While verifying I would also order parts that need replacing.
Warehouse Associate
Thomas & Betts
01.2008 - 12.2014
- Picked customer orders to be shipped out. Operate and maintained material handling tools. Transport filled order to and from the shipping area.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Inbound Operations
MotoSports
09.2012 - 04.2013
- Create, maintain and enter information into data base. Report to various locations making sure products are in the right locations. Getting accurate count on different products with the use of an rf scan unit.
Warehouse Clerk
Dollar Tree
06.2011 - 09.2012
- Perform shipping and receiving duties. Check in different merchandise. Responsible for keeping an adequate supply of shipping materials on hand at all times. Pick products with the use of labels to be put on the conveyor to be shipped out.
Education
Electrocardiograph Technology
Superior Medical Academy
Southaven, MS09-2021
Diploma - Basic Study
Holly Springs High School
Holly Springs, MS05.2007
Phlebotomy Certificate
Premier Phlebotomy
Holly Springs, MS08-2021
Skills
- Customer Service
- SAP
- Basic Plus
- Forklift Certified
- RF Scanner
- Cherry Picker
- Inventory Control
- Data Entry Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Prioritization
- Staff training
- Clerical support
- Filing
- Coordination
Certification
- PT - Phlebotomy Technician
- EKG-Electrocardiograph Technician
Timeline
Release Specialist
United Recovery & Remarketing
06.2022 - Current
Phlebotomist
Club Staffing
10.2021 - 04.2022
Cargo Agent/Screener
SMCargo
04.2018 - 05.2019
Lead Repair Tech.
Flextronics
01.2015 - 10.2021
Lead/Diagnostic Tech
Flextronics
10.2014 - 05.2016
Inbound Operations
MotoSports
09.2012 - 04.2013
Warehouse Clerk
Dollar Tree
06.2011 - 09.2012
Warehouse Associate
Thomas & Betts
01.2008 - 12.2014
Electrocardiograph Technology
Superior Medical Academy
Diploma - Basic Study
Holly Springs High School
Phlebotomy Certificate
Premier Phlebotomy
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