Microsoft Admin Centers (365,Intune,Entra,etc)
Michael Kowalewski
I.T. Support Specialist
Menomonee Falls,Wisconsin
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Delivers Tier 1 and Tier 2 support both on-site and remotely. Strong written and oral communication skills resulting in knowledgeable, satisfied end-users. Excellent ability to adapt and learn solutions for new issues I'm encountering for the first time. My main goal is to seek a position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
I.T. Support Specialist
Strauss Brands
Franklin, WI
07.2022 - Current
- Used ticketing system to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved diverse range of technical issues across multiple systems and applications for on-site and remote end-users across various time zones.
- Responded to issues in a fast-paced production setting to rapidly restore connectivity and prevent unnecessary downtimes.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Loaded software, assigned permissions, and configured hardware for new employees as part of onboarding process.
- Prepared new computers and mobile devices according to internal policies.
- Maintained inventory of cell phones, laptops and peripheral equipment.
Manufacturing Supervisor
Harley-Davidson Motor Company
Menomonee Falls, WI
10.2021 - 07.2022
Logistics Generalist
Strauss Brands
Franklin, WI
04.2019 - 10.2021
Education
Bachelor of Science - Information Technology
Carroll University
Waukesha, WI 09.2023 - Current
Bachelor of Science - Information Technology
Upper Iowa University - Online
Fayette, IA 09.2018 - 03.2021
Skills
Operating system management
Software
Fortinet
MaaS360 MDM
Zendesk
Aruba Control Center
J-Web (Juniper Web Device Manager)
Timeline
Bachelor of Science - Information Technology
Carroll University
09.2023 - Current
I.T. Support Specialist
Strauss Brands
07.2022 - Current
Manufacturing Supervisor
Harley-Davidson Motor Company
10.2021 - 07.2022
Logistics Generalist
Strauss Brands
04.2019 - 10.2021
Bachelor of Science - Information Technology
Upper Iowa University - Online
09.2018 - 03.2021