TED MOTT
Hicksville
Summary
Experienced I.T. Support Specialist with expertise in hardware and software maintenance, technical troubleshooting, and end-user support. Skilled in managing classroom technologies, including projectors, desktop computers, mobile devices, and ensuring seamless operation of specialized software such as Echo360 as well as the hardware used for the software. Adept at handling installations, system updates, and providing daily operational readiness for both general and program-specific technology needs.
Overview
8
8
years of professional experience
Work History
I.T. Support Specialist
Long Island University
Greenvale
03.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Ensure daily functionality of hardware and software for a college veterinary program as well as the physical therapy program. Perform pre-class system checks, troubleshoot issues, and support Echo360 lecture capture to enable smooth instruction.
- Supervisor- Kevin Guinn
- Email- Kevin.Guinn@LIU.EDU
Courier/Assistant AM Sort Manager
FedEx Express
Garden City
06.2018 - 02.2024
- Transport packages for delivery to and from airport property, deliver packages to various businesses and residential customers within Nassau County while adhering delivery time requirements.
- Greet customers as well as assist with any inquiries or issues that the customer may have.
- Direct workers during the AM package sort as well as organizing the offloading of packages from shipping containers to the proper conveyor belt to ensure it reaches the correct truck.
- Clean and sort any packaged left behind by drivers and prepare sort area for the next sort.
- Supervisor- Penny Heffernan
- Email- Mhheffernan@fedex.com
Service Technician/Help Desk
Global Telecom Supply
Roselyn Heights
05.2017 - 02.2024
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Provide technical assistance and support related to end users, computer systems, telecommunication systems, hardware, or software.
- Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
- Supervisor- Nancy Diaz
- Email- Nancy.Diaz@globaltelecomsupply.com
- Phone- 516-297-7569
Customer Service Representative
Amana Tool Corp
Farmingdale
05.2017 - 08.2018
- Enter customer orders as well as printing and transporting orders to the warehouse facility.
- Answer customer phone calls and assist with any issues regarding orders, defective products, replacement products, shipping inquiries, and sales of any kind.
- Supervisor- Chelsea Stratton
- Email- Chelsea_Stratton@Yahoo.com
- Phone- 516-492-7187
Education
Hunter Business School - Computer Repair and Networking Specialist
Hunter Business School
08.2022
Nassau Fire Police Academy - EMT-B course requirements
Nassau Fire Police Academy
04.2013
Skills
- Active Directory
- Windows 7, 8, 10, 11
- Work Station Deployments
- Software installation
- 3D Printing
- Microsoft Office
- Network diagnostics
- Ticket support system management
- Network configuration
- Customer Service
- Command Prompt
- Inventory Tracking
- Routers/Mobile Devices
- Problem solving
- Attention to detail
Timeline
I.T. Support Specialist
Long Island University
03.2024 - Current
Courier/Assistant AM Sort Manager
FedEx Express
06.2018 - 02.2024
Service Technician/Help Desk
Global Telecom Supply
05.2017 - 02.2024
Customer Service Representative
Amana Tool Corp
05.2017 - 08.2018
Hunter Business School - Computer Repair and Networking Specialist
Hunter Business School
Nassau Fire Police Academy - EMT-B course requirements
Nassau Fire Police Academy
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