Michael Koziara
Orlando,FL
Summary
Well-trained Assistant Restaurant Manager promoting 3 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improving employee retention. Great customer service and conflict resolution skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Portillos
01.2026 - Current
- Lead restaurant operations with emphasis on team development, cost control, and guest experience.
- Managed and coached crew to meet performance targets while delivering consistent high-quality service.
- Executed Legion scheduling and refined shift coverage planning, reducing overtime and enhancing labor efficiency.
- Managed food cost and inventory processes to minimize variances and reduce shrinkage.
- Consistently maintained labor percentage below the Florida market average through targeted scheduling and coaching.
- Executed Legion scheduling and refined shift coverage planning to reduce overtime and strengthen labor efficiency.
- Coordinated staff schedules, balancing labor needs with business demands and coverage requirements.
- Coordinated staff schedules to align labor needs with business demands and ensure adequate coverage.
Crew Chief
Portillos
02.2025 - 01.2026
- Supervised daily operations, ensuring workflow efficiency and quality standards compliance.
- Trained and mentored team members on best practices, fostering a knowledgeable and capable workforce.
- Resolved customer issues promptly, contributing to increased satisfaction and loyalty.
- Collaborated with team members to solve complex problems efficiently through effective collaboration with team members from various departments and disciplines.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Managed cash register operations to ensure accurate transactions and processed transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Operated cash register and processed transactions efficiently.
Restaurant Team Member
Portillos
05.2022 - 02.2025
- Supervised daily operations, ensuring efficient workflow and compliance with quality standards.
- Trained and mentored team members on operational procedures, fostering a culture of best practices.
- Resolved customer issues promptly, increasing customer satisfaction and loyalty.
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Assisted with food preparation, ensuring quality standards were met consistently.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Operated cash register and processed transactions efficiently.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
Education
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Orlando, FL09-2026
Skills
- Food safety compliance
- Inventory control
- Operational troubleshooting
- Crew supervision
- Training and mentoring
- Team development
- Customer service delivery
- Crew leadership
- Cost control strategies
- Customer service excellence
- Wine and beverage service
- Delegating assignments and tasks
Certification
TIPS Alcohol Certification
Servsafe Manager Certification
Timeline
Assistant Restaurant Manager
Portillos
01.2026 - Current
Crew Chief
Portillos
02.2025 - 01.2026
Restaurant Team Member
Portillos
05.2022 - 02.2025
Bachelor of Science - Hospitality Administration And Management
University of Central Florida