Overview
Work History
Summary
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline

Michael Kraus

Sandy,UT
Every problem is a gift—without problems we would not grow.
Tony Robbins

Overview

40
40
years of professional experience
4
4
years of post-secondary education

Work History

ELECTRONICS REPAIR TECHNICIAN

ClearOne
Salt Lake City, UT
06.2024 - 06.2025
  • Successfully diagnosed and repaired complex electronic components in a timely manner.
  • Order tracking and parts inventory
  • Utilized advanced problem solving skills to troubleshoot, diagnose and repair electronics.
  • Assembled electrical systems by wiring circuit components, boards, modules, connectors and other related components.

TECHNICAL SUPPORT SPECIALIST

ClearOne
Salt Lake City, UT
05.2023 - 06.2024
  • Provided technical support to external customers, resolving hardware and software issues in a timely manner
  • Provided remote client support by troubleshooting hardware, network, software and customer service related requests and inquiries
  • Assessed customer needs, identified root cause of problems, and implemented solutions for successful resolution.

ELECTRONICS REPAIR TECHNICIAN

ClearOne
Salt Lake City, UT
05.2005 - 05.2023
  • Performed preventive maintenance procedures on all assigned electronic systems according to established protocols.
  • Installed, maintained and repaired electronic equipment with a high degree of accuracy and precision.
  • Assembled electrical systems by wiring circuit components, boards, modules, connectors and other related components.

CUSTOMER SERVICE

RadioShack
Sandy, UT
06.2002 - 05.2005
  • Followed established protocols, standards, processes, policies while providing excellent customer service.
  • Trained new employees on customer service processes and standards.

ELECTRONICS TECHNICIAN

KWM Electronics Inc.
West Jordan, UT
05.1995 - 06.2002
  • Successfully diagnosed and repaired complex electronic components in a timely manner.
  • Order tracking and parts inventory
  • Utilized advanced problem solving skills to troubleshoot, diagnose and repair electronics.
  • Assembled electrical systems by wiring circuit components, boards, modules, connectors and other related components.
  • Tested completed assemblies against customer specifications to ensure compliance with quality standards.

FIRE CONTROL TECHNICIAN

United States Navy
San Diego, CA
08.1985 - 08.1997
  • Performed preventive maintenance procedures on all assigned electronic systems according to established protocols.
  • Installed, maintained and repaired electronic equipment with a high degree of accuracy and precision.
  • Utilized advanced problem solving skills to troubleshoot, diagnose and repair electronics.
  • Assembled electrical systems by wiring circuit components, boards, modules, connectors and other related components.

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Education

Associate of Science - Electronic Engineering Technology

Salt Lake Community College, Salt Lake City, UT
08.1993 - 06.1997

Skills

  • Advanced troubleshooting
  • Diagnostic testing
  • Quality control
  • Equipment upgrades
  • System testing
  • Audio equipment
  • Soldering techniques

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancement401k matchHealthcare benefits

Timeline

ELECTRONICS REPAIR TECHNICIAN - ClearOne
06.2024 - 06.2025
TECHNICAL SUPPORT SPECIALIST - ClearOne
05.2023 - 06.2024
ELECTRONICS REPAIR TECHNICIAN - ClearOne
05.2005 - 05.2023
CUSTOMER SERVICE - RadioShack
06.2002 - 05.2005
ELECTRONICS TECHNICIAN - KWM Electronics Inc.
05.1995 - 06.2002
Salt Lake Community College - Associate of Science, Electronic Engineering Technology
08.1993 - 06.1997
FIRE CONTROL TECHNICIAN - United States Navy
08.1985 - 08.1997

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