Michael Kraus
Sandy,UT
Summary
Highly skilled in diagnosing and repairing electronic equipment with strong focus on achieving precise and reliable results. Expertise in troubleshooting, component replacement, and system optimization, ensuring equipment operates at peak performance. Methodical and organized with solid work ethic, consistently delivering high-quality repairs in timely manner.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician
ClearOne
06.2024 - 06.2025
- Repair and test all incoming telecommunications equipment.
- Utilized advanced problem solving skills to troubleshoot, diagnose and repair electronics.
- Identified opportunities for process improvement within the organization's operations related to electronic device repairs.
- Order tracking and parts inventory.
- Successfully diagnosed and repaired complex electronic components in a timely manner.
- Collaborated with engineering teams to provide feedback on product performance and design improvements.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Read and followed technical drawings, datasheets and written work instructions.
Technical Support Specialist
ClearOne
05.2023 - 06.2024
- Provided remote client support by troubleshooting hardware, network, software, and customer service-related requests and inquiries.
- IT Hardware Support
- Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.
- Assessed customer needs, identified root cause of problems, and implemented solutions for successful resolution.
- Provided exceptional technical support for audio and video conferencing solutions, enhancing customer satisfaction.
- Diagnosed complex system issues, delivering efficient resolutions to improve operational uptime.
- Read and followed technical drawings, datasheets and written work instructions.
Electronics Repair Technician
ClearOne
05.2005 - 05.2023
- Electronics Manufacturing
- Installed, maintained and repaired electronic components on various equipment with a high degree of accuracy and precision.
- IT Hardware Support
- Diagnosed and repaired electronic systems, enhancing operational efficiency.
- Conducted quality assurance testing on repaired devices to ensure compliance with industry standards.
- Led troubleshooting efforts for complex audio and video equipment, improving service response time.
- Audio Visual (AV) Systems
- Customer Returns
- Performed preventive maintenance procedures on all assigned electronics systems according to established protocols.
- Assembled electrical systems by wiring circuit boards, modules, connectors, cables and other related components.
- Read and followed technical drawings, datasheets and written work instructions.
Customer Service
RadioShack
06.2002 - 05.2005
- Customer Service
- Trained new employees on customer service standards, processes, policies.
- Inventory management
- Followed established protocols while providing excellent customer service.
- Delivered friendly, prompt customer service to all visitors.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Evaluated customer service staff performance and provided constructive feedback.
- Managed and prioritized customer service requests to achieve prompt resolution.
Electronics Technician
KWM Electronics Inc.
05.1995 - 06.2002
- Troubleshoot products to component level
- Performed preventive maintenance procedures on all assigned electronics systems according to established protocols.
- Troubleshoot isolated systems and hardware to identify immediate causes of failure and fix quickly.
- Tested completed assemblies against customer specifications to ensure compliance with quality standards.
- Test all products made by KWM.
- Installed, maintained and repaired electronic components on various equipment with a high degree of accuracy and precision.
- Read and followed technical drawings, datasheets and written work instructions.
- Operated standard test equipment and automated test systems to determine quality and usability of electronics.
- Diagnosed and repaired electronic systems, ensuring optimal functionality and reliability.
Education
Associate of Science - Electronics Engineering Technology
Salt Lake Community College
06.1997
Skills
- Test equipment
- Circuit analysis
- Testing equipment
- Written communication
- Time management abilities
- Technical troubleshooting
- IT hardware support
- Audio Visual (AV) Systems
- Advanced troubleshooting
- Expert soldering
- Technical documentation
Certification
Dante AV network certified Level 1,2,and 3
Timeline
Electronics Repair Technician
ClearOne
06.2024 - 06.2025
Technical Support Specialist
ClearOne
05.2023 - 06.2024
Electronics Repair Technician
ClearOne
05.2005 - 05.2023
Customer Service
RadioShack
06.2002 - 05.2005
Electronics Technician
KWM Electronics Inc.
05.1995 - 06.2002
Associate of Science - Electronics Engineering Technology
Salt Lake Community College
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