Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kuhns

WILLOW STREET,PA

Summary

I am a strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I work hard to use independent decision-making skills and sound judgment to positively impact company success. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. Hardworking and passionate job seeker. Most importantly, I am ready to help team achieve company goals. I have a hunger for personal and professional development, and have a strong desire to learn and try new things to gather new experiences and be a strong asset to any organization. I am young, and I have a lot in life to learn, but I am always looking for ways to improve on skills that I have, and develop skills that I can use in the future. I am planning on finishing my degree at Eastern University to hopefully further myself professionally and personally.

Overview

1
1
year of professional experience

Work History

Water Conditioning CSR

Martin Water Conditioning
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree - Psychology

Eastern University
Wayne, PA

High School Diploma -

Lampeter-Strasburg Senior High School
Lampeter, PA
06.2018

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Research
  • Social Perceptiveness
  • Microsoft Excel
  • Product Promotion
  • Customer Consulting
  • Microsoft PowerPoint
  • Microsoft Windows
  • Grammar
  • Conflict Mediation
  • Customer Service

Timeline

Water Conditioning CSR

Martin Water Conditioning
05.2022 - Current

No Degree - Psychology

Eastern University

High School Diploma -

Lampeter-Strasburg Senior High School
Michael Kuhns