Michael Lambert
Port Charlotte
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
5
5
years of professional experience
Work History
Manager
Jimmy John's Gourmet Sandwiches
Hebron, KY
01.2026 - Current
- Oversaw daily operations, ensuring efficient workflow and quality service delivery.
- Trained and mentored staff on food preparation and customer service standards.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored customer satisfaction levels, addressing concerns to maintain high service standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Kroger
Hebron, KY
07.2025 - 01.2026
- Monitored performance metrics to identify areas for operational improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Barista
Starbucks
10.2022 - 06.2025
- Prepared and served a variety of espresso-based beverages to enhance customer satisfaction.
- Operated coffee brewing equipment and maintained cleanliness in work area for efficient service delivery.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Processed cash and credit transactions accurately, ensuring prompt service at point of sale.
Assistant Manager
Cengage Learning
Independence, KY
02.2021 - 08.2022
- Streamlined operational processes to enhance team efficiency and productivity.
- Developed training materials for new hires, fostering a cohesive work environment.
- Collaborated with cross-functional teams to execute marketing strategies effectively.
- Analyzed sales data to identify trends and inform strategic decisions for product launches.
Education
High School Diploma -
Imagine School North Port
North Port, FL06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Staff development
- Shift scheduling
- Sales management
Timeline
Manager
Jimmy John's Gourmet Sandwiches
01.2026 - Current
Manager
Kroger
07.2025 - 01.2026
Barista
Starbucks
10.2022 - 06.2025
Assistant Manager
Cengage Learning
02.2021 - 08.2022
High School Diploma -
Imagine School North Port