Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Lanee

Waukegan,IL

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Graham Enterprises
Libertyville, IL
08.2023 - 01.2024
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Welcomed customers, offering assistance to help find store items.
  • Balanced cash drawers at the end of each shift.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Concrete Finisher

Jims Concrete
Zion, IL
06.2020 - 05.2023
  • Followed instructions given by supervisors regarding job requirements such as depth and width measurements.
  • Used numerous types of power tools and other equipment daily.
  • Laid and repaired concrete to make level and long-lasting surfaces.
  • Created requested finishes and results using small gravel for pebble appearance and other techniques.
  • Reviewed blueprints and other drawings to identify correct grades.
  • Finished surfaces by hand-troweling or machine-troweling for a smooth finish.
  • Provided assistance in completing projects within deadlines set by supervisor and client.
  • Calculated concrete quantities needed for jobs.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Car Salesperson

Libertyville Chevrolet
Libertyville, IL
01.2017 - 03.2020
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Greeted customers to determine wants or needs.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Provided follow-up customer service after a car sale was completed.
  • Maintained customer satisfaction by providing prompt, reliable service.

Education

Associate of Arts - Psychology

College of Lake County
Grayslake, IL
05-2025

Skills

  • Payment Collection
  • Order Coordination
  • Customer Service
  • Check Processing

Affiliations

  • Psychology Club
  • High school student counsel president

Timeline

Customer Service Cashier

Graham Enterprises
08.2023 - 01.2024

Concrete Finisher

Jims Concrete
06.2020 - 05.2023

Car Salesperson

Libertyville Chevrolet
01.2017 - 03.2020

Associate of Arts - Psychology

College of Lake County

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Michael Lanee