Michael Larson
Loxley,AL
Summary
Dynamic customer service representative with expertise in problem resolution and active listening. Proven ability to enhance customer satisfaction and loyalty through effective communication and personalized solutions.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Orange Beach, AL
06.2021 - 10.2021
- Collaborated with team members to manage inventory levels and restock shelves effectively.
- Maintained clean and organized merchandise displays, promoting a positive shopping environment.
- Educated customers on promotions, products, and pharmacy services to enhance their shopping experience.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Assisted customers with inquiries and product selection, ensuring satisfactory service experiences.
- Responded to customer requests for products, services, and company information.
Computer Repair Technician
Self Employed
Baldwin County Alabama
05.2005 - 10.2021
- Diagnosed hardware and software issues for various computer models.
- Replaced defective components to restore device functionality.
- Installed operating systems and configured software applications for optimal performance.
- Provided technical support to clients, resolving inquiries efficiently.
- Educated customers on proper maintenance practices to extend device lifespan.
- Developed and implemented streamlined repair processes to enhance service efficiency.
- Maintained accurate records of repairs and inventory management for accountability.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Refurbished used computers and technological equipment, saving companies money.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
- Configured systems according to prescribed software and hardware frameworks.
- Executed troubleshooting and repair of peripheral devices, including printers and scanners.
Custodian Supervisor
Freedom Village at Holland MI
Holland, MI
02.1992 - 02.2021
- Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain high cleanliness standards throughout facilities.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Resolved staff conflicts and performance issues through effective communication strategies.
- Managed budgets responsibly, tracking expenditures and identifying opportunities for cost reduction where possible.
- Leveraged knowledge of industry best practices to establish effective processes and procedures for custodial staff.
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
- Enhanced team productivity through consistent training and guidance for all staff members.
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
- Collaborated with other facility personnel to coordinate maintenance projects and address potential safety hazards promptly.
- Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
- Implemented environmentally friendly cleaning practices to reduce the organization''s carbon footprint and promote sustainability.
- Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Implemented standardized purchasing practices in line with department targets.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
- Assisted in recruiting new talent by conducting interviews with prospective candidates, ensuring their skills aligned with organizational needs.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
Education
Associate of Applied Science - Computer And Information Systems
Kaplan University
Davenport, IAAssociate of Science - Network And System Administration
Virginia College
Pensacola, FL09-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Microsoft Excel
- Retail store support
- Stock management
- Stocked Shelves
Accomplishments
- Supervised team of 20 staff members.
- Promoted products and encouraged customers to upgrade their existing product plans.
Timeline
Customer Service Representative
CVS Pharmacy
06.2021 - 10.2021
Computer Repair Technician
Self Employed
05.2005 - 10.2021
Custodian Supervisor
Freedom Village at Holland MI
02.1992 - 02.2021
Associate of Applied Science - Computer And Information Systems
Kaplan University
Associate of Science - Network And System Administration
Virginia College