Michael Latino
Manteca,CA
Summary
Accomplished General Manager at Meineke Car Care, adept in sales leadership and customer service, significantly enhancing client retention and revenue growth. Expert in automotive systems and team development, I have a proven track record of fostering strong relationships and achieving sales targets through strategic planning and effective team building.
Overview
10
10
years of professional experience
Work History
General Manager
Meineke Car Care
12.2017 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Service Manager
Manteca Ford Mercury
03.2015 - 12.2017
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
Associate of Arts - Business
Humphrey's College
Stockton, CA01.2013
Skills
- Sales leadership
- Customer service and retention
- Revenue growth management
- Automotive systems
- Goal attainment
- Order management
- Sales reporting
- Leadership and team building
- Employee motivation
- Team development
- Sales development
Languages
Spanish
Professional Working
Timeline
General Manager
Meineke Car Care
12.2017 - Current
Service Manager
Manteca Ford Mercury
03.2015 - 12.2017
Associate of Arts - Business
Humphrey's College
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