MICHAEL LAURETI
Pen Argyl,US
Summary
Dedicated and knowledgeable with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Current Exercise Science/Nutrition college student looking to join the workforce to gain real-world experience with fitness/health. Ability to complete tasks on time in both individual and team settings. Dependable and ready to learn and grow with your company.
Overview
7
7
years of professional experience
Work History
Front Desk Attendant
Muscle Inc Gym
Bethlehem, PA
04.2025 - 01.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated facility maintenance requests to ensure optimal gym environment for members.
- Handled membership registrations and renewals, maintaining accurate records in management software.
- Assisted with marketing initiatives, promoting gym events and membership specials to enhance engagement.
- Trained new staff on front desk procedures and customer interaction standards for consistency.
- Monitored inventory levels of supplies, ordering items as needed to maintain operational efficiency.
- Implemented feedback mechanisms to gather member suggestions, driving improvements in service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Answered customer telephone calls promptly and appropriately handled needs.
CUSTOMER SERVICE
Roma Tailors
Pottsville, PA
05.2019 - 08.2022
- Conferred with customers by telephone or in-person to provide product or service information.
- Assisted fellow team members with tasks as needed to ensure smooth operations of the store.
- Monitored stock levels throughout the day and restocked shelves when necessary.
- Built relationships with repeat customers through friendly conversations.
- Greeted customers warmly upon arrival and assisted them with their needs.
- Scheduled customer's deliveries to meet their needs.
- Provided excellent customer service to patrons, responding promptly and courteously to inquiries and requests.
- Cleaned work area regularly ensuring it was kept neat at all times.
- Demonstrated strong communication skills, both verbally and in written form, to effectively communicate with customers.
- Corresponded with clients through multiple approaches, such as telephone, email, and text.
Education
Bachelor of Science - BIOLOGY
Lafayette College
Easton, PA, USEXERCISE SCIENCE/NUTRITION
East Stroudsburg University
East Stroudsburg, PA, USHIGH SCHOOL DIPLOMA - undefined
Moravian Academy
Bethlehem, PA06-2021
Bachelor of Science - Nutrition
Cedar Crest College
Skills
- Exceptional Telephone Etiquette
- Superior Computer Skills
- Positive and Constructive Feedback
- Customer Relations
- Customer Service
- Verbal and Written Communication
- Work Prioritization
- Scheduling and Coordinating
- Clerical Support
- Strong multitasking
- Problem-solving skills
Timeline
Front Desk Attendant
Muscle Inc Gym
04.2025 - 01.2026
CUSTOMER SERVICE
Roma Tailors
05.2019 - 08.2022
EXERCISE SCIENCE/NUTRITION
East Stroudsburg University
HIGH SCHOOL DIPLOMA - undefined
Moravian Academy
Bachelor of Science - BIOLOGY
Lafayette College
Bachelor of Science - Nutrition
Cedar Crest College