Maegan Ott
Pen Argyl,PA
Summary
Dynamic customer service professional, excelling in problem resolution and active listening. Skilled in data entry and administrative support, consistently delivering high-quality service and fostering positive customer experiences. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
Easton, PA
04.2016 - Current
- Resolved customer inquiries by utilizing effective communication and problem-solving techniques.
- Trained new team members on operational procedures to promote consistency in customer service.
- Collaborated with colleagues to streamline processes and enhance customer experience.
- Calculated accurate order totals, updated accounts, and maintained detailed inventory records.
- Monitored cash drawers at multiple checkout stations while ensuring adequate cash supply.
- Addressed customer complaints empathetically, fostering loyalty and encouraging repeat business.
Event Server
PPL Center
Allentown, PA
08.2014 - Current
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and engagement.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Education
Marketing
Northampton Community College
Bethlehem, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Administrative support
- Problem resolution
Timeline
Customer Service Representative
Lowes Home Improvement
04.2016 - Current
Event Server
PPL Center
08.2014 - Current
Marketing
Northampton Community College