Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Lawrence

Alexandria,Virginia

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Engineer

BBC News
09.2019 - Current
  • Provide technical support and troubleshooting assistance for desktops, laptops, and mobile devices; Manage and maintain IT equipment, software, and hardware inventory;
  • Install and configure software applications and operating systems; Ensure the security and integrity of data by performing regular backups and updates; Collaborate with other IT professionals to resolve complex issues out of my experience range.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.

IT Project Coordinator

Merakey
12.2018 - 09.2019
  • Assisted in planning, execution, and completion of IT projects; Collaborated with cross-functional teams to ensure project requirements are met; Coordinated with vendors and contractors for project implementation; Conducted project status meetings and provided regular updates to stakeholders;
  • Managed project documentation, including project plans and reports.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.

Customer Support Supervisor

TeleTech
06.2016 - 12.2018

Customer Support Representative

TeleTech
08.2014 - 06.2016

Education

Bachelor of Science - Computer Science

West Virginia University
Morgantown, WV

Skills

  • Adobe Flash
  • Troubleshooting and Assistance
  • Desktop Support
  • Hardware and Software Configuration
  • Issue Troubleshooting
  • Customer Service Expertise
  • Configuring Devices
  • Mobility Devices
  • Windows 10
  • Appointment Scheduling
  • Customer Support Needs Assessment

Accomplishments

  • Certifications: CompTIA A+ and CompTIA Security

Certification

CompTIA A+

CompTIA Security+

Timeline

IT Support Engineer

BBC News
09.2019 - Current

IT Project Coordinator

Merakey
12.2018 - 09.2019

Customer Support Supervisor

TeleTech
06.2016 - 12.2018

Customer Support Representative

TeleTech
08.2014 - 06.2016

Bachelor of Science - Computer Science

West Virginia University

Similar Profiles

CREATE PROFILE
Michael Lawrence