Michael Lawson
Pasadena,MD
Summary
Recent criminal justice graduate looking to begin entry level career and bring the skills and motivation to enhance my contribution to the community. Adept in procedure analysis and demonstrating exceptional teamwork, I significantly enhanced customer satisfaction and operational efficiency at Rumor Meal. Leveraging expertise in environmental law and crime statistical analysis, I excel in roles requiring critical thinking and a strong legal foundation. My proactive approach and ability to train staff underscore my commitment to excellence and results.
Overview
3
3
years of professional experience
Work History
Restaurant Busser
Rumor Meal
03.2021 - 10.2022
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset and cleaned tables quickly to prepare for new customers.
Fast Food Cook
09.2019 - 02.2021
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared ingredients for menu items.
- Cooked menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items according to recipe to drive quality and consistency.
- Operated grills, fryers and ovens to cook food items.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Reduced customer waiting by batch cooking popular items during rush times.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Communicated with management on food inventory stock to request order placement.
Education
BBA - Criminology
University of Maryland - College Park
College Park, MD08.2024
Skills
- Experienced in crime statistical analysis
- Successfully completed Case Study Research
- Expert in critical thinking
- Proficient in procedure analysis
- Exceptional knowledge of law and court procedures
- Strong working knowledge environmental law in Maryland
- Experienced studies in types of violence through the theories of criminal justice
- Pre-bussing operations
- Excellent teamwork
- Dining room organization
- Waste Management
Timeline
Restaurant Busser
Rumor Meal
03.2021 - 10.2022
Fast Food Cook
09.2019 - 02.2021
BBA - Criminology
University of Maryland - College Park
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