Ashley Rose
Pasadena,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
The Rumor Meal/Reel
11.2020 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Expeditor
The Rumor Meal/Reel
09.2019 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
Salon Assistant/Shampoo Assistant
Blown 25
05.2021 - 07.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Massaged clients' scalp during shampoos.
- Prepared and mixed color formulas for clients' hair.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Checked in with clients to confirm comfort throughout appointments and services.
Education
Cosmetology
The Temple Annapolis
Annapolis, MD12.2023
High School Diploma -
Chesapeake High School
Pasadena, MD05.2021
Skills
- Customer Service Expertise
- Safety and Sanitation
- Upselling Techniques
- Complex Problem-Solving
- Hospitality and Accommodation
Timeline
Salon Assistant/Shampoo Assistant
Blown 25
05.2021 - 07.2021
Waitress
The Rumor Meal/Reel
11.2020 - Current
Expeditor
The Rumor Meal/Reel
09.2019 - Current
Cosmetology
The Temple Annapolis
High School Diploma -
Chesapeake High School
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