Haley Coleman
Lake Charles,LA
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Bombshells Restaurant And Bar
Pearland, TX
01.2024 - 04.2024
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Educator
Stafford Elementary School
Stafford, Texas
08.2021 - 11.2024
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Provided feedback to parents regarding student's academic growth and behavioral development
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety
- Facilitated small group instruction to meet the needs of each student
Waitress and Bartender
Wing Daddy's Sauce House
San Antonio, Texas
02.2015 - 12.2019
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed good working relationships with fellow employees through effective communication
- Ensured that each guest was served courteously, quickly, and efficiently
- Served food and beverages to patrons and confirmed complete orders
- Followed health safety guidelines when preparing and serving food products
- Trained new employees on restaurant procedures and plating techniques
- Operated POS terminals to input orders, split bills and calculate totals
Education
Basic Life Support (CPR And AED) Program
American Heart Assocciation
01-2025
Phlebotomy Training Program
Phlebotomy Training Specialists
9800 Richmond Ave12-2024
Certified Phlebotomy Technician- CPT
National Healthcare Certification Organization
12-2024
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Texas at San Antonio
San Antonio, Texas12.2018
Skills
- Health regulations
- Team collaboration
- Employee training
- Craft cocktail preparation
- Customer service expertise
- Responsible alcohol service
- Recipe and menu memorization
- Suggestive selling
- Cash register operation
- Clear and effective communication
- Safe service compliance
- Alcohol awareness
- Sales expertise
Certification
- EC-6 generalist certification
- Science of Teaching Reading certification
- Basic Life Support- CPR and AED
- Phlebotomy Training- State Certification
- NHCO certification- Certified Phlebotomy Technician
Timeline
Waitress
Bombshells Restaurant And Bar
01.2024 - 04.2024
Educator
Stafford Elementary School
08.2021 - 11.2024
Waitress and Bartender
Wing Daddy's Sauce House
02.2015 - 12.2019
Basic Life Support (CPR And AED) Program
American Heart Assocciation
Phlebotomy Training Program
Phlebotomy Training Specialists
Certified Phlebotomy Technician- CPT
National Healthcare Certification Organization
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Texas at San Antonio
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