Rebekah Westfall
server
Honolulu,HI
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
Ihop
Waikīkī, US, United States
01.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring a satisfactory breakfast experience.
- Demonstrated expertise in menu knowledge, enabling effective recommendations and upselling techniques that enhanced customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining high standards of food quality.
- Maintained cleanliness and organization of the dining area, adhering to health and safety regulations.
- Handled customer complaints with professionalism, resulting in a 95% satisfaction rate based on feedback surveys.
Waitress
Genius lounge
Downtown (Honolulu), US, United States
09.2024 - 12.2025
- Provided support during special events and large parties, adapting service to meet unique guest needs.
- Engaged with customers to create a welcoming atmosphere, fostering a positive dining environment.
- Managed reservations and seating arrangements to optimize table turnover and guest flow.
- Maintained an in-depth knowledge of menu items, ingredients, and preparation methods to provide accurate information to customers.
- Coordinated with bar staff to ensure prompt beverage service and effective communication between service areas.
Waitress
Old Spaghetti Factory
Honolulu, US, United States
05.2023 - 07.2024
- Handled cash and credit transactions accurately, maintaining financial records and balancing cash drawers at the end of shifts.
- Assisted in the creation of promotional materials and special event menus to boost seasonal sales.
- Participated in team meetings to discuss performance improvements and share feedback for better service delivery.
- Resolved customer complaints promptly and effectively, fostering a positive dining experience engaged in
- upselling techniques to promote daily specials and increase overall sales revenue.
- Provided detailed menu knowledge and wine pairing suggestions to enhance guest dining choices.
Education
Associate of Science - Kinesiology
Washtenaw Community College
Ann Arbor, MI05.2015
Skills
- Customer Service
- Expert
- Point-of-Sale Systems
- Team Collaboration
- Cleanliness Standards
- Upselling Techniques
- Cash Handling
- Multitasking
- Menu Knowledge
- Time Management
- Customer Engagement
- Communication Skills
- Complaint Resolution
- Adaptability
- Relationship Building
- Positive Attitude
- Health Regulations
- Financial Accuracy
- Workflow Optimization
Timeline
Waitress
Ihop
01.2025 - Current
Waitress
Genius lounge
09.2024 - 12.2025
Waitress
Old Spaghetti Factory
05.2023 - 07.2024
Associate of Science - Kinesiology
Washtenaw Community College