Michael Le
Philadelphia,PA
Summary
Adept at leveraging complex problem-solving and exceptional customer service skills, I significantly enhanced customer satisfaction at Walgreens. Proficient in CRM software and point of sale systems, I excel in inventory control and merchandise upselling, ensuring product availability and boosting sales. My proactive approach and dedication to excellence drive continuous improvement and positive outcomes. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Philadelphia, PA
09.2024 - 01.2025
- Greeted customers and identified their needs.
- Accurately completed transactions using cash register system.
- Processed cash register transactions quickly and accurately.
- Inspected returned items to ensure they were in good condition prior to restocking.
- Assisted with stocking supplies in the front desk area.
- Assisted with stocking shelves when needed.
- Assisted in stocking shelves and ensuring product availability.
Store Associate
D&H Mini Market
Philadelphia, Pennsylvania
11.2023 - 03.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Accurately completed transactions using cash register system.
- Processed cash register transactions quickly and accurately.
- Assisted with stocking supplies in the front desk area.
- Assisted with stocking shelves when needed.
Education
GED -
Universal Audenried Charter School
Philadelphia 06-2023
Skills
- Point of sale systems
- CRM software
- Complex Problem-solving
- Employee management
- Customer RMA management
- Merchandise upselling
- Refunds processing
- Customer service
- Product knowledge
- Inventory control
- Stock replenishment
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Affiliations
- Hiking
- Playing Basketball
- Bowling
References
References available upon request.
Timeline
Customer Service Associate
Walgreens
09.2024 - 01.2025
Store Associate
D&H Mini Market
11.2023 - 03.2024
GED -
Universal Audenried Charter School
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