Summary
Overview
Work History
Education
Skills
Education Certificates
Timeline
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Michael D Leach

Parsippany,New Jersey

Summary

Accomplished Assistant Store Manager with a proven track record at TD Bank, enhancing operational efficiency, robust risk management strategies, and leading teams to exceed sales targets. Expert in strategic networking and team leadership, I've significantly improved customer satisfaction and streamlined processes. Skilled in driving sales growth and fostering cross-functional collaboration. Exhibits exceptional project management skills, contributing to top EIP outcomes in Q1.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

TD Bank
02.2024 - Current
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Store Supervisor

TD Bank
01.2023 - 02.2024
  • Delegate responsibilities and activities to teller line and support them in their professional development through coaching, mentoring, and training
  • Ensure the accuracy of the Vault and teller cash boxes by auditing, reporting, and balancing the store currency and transactions
  • Lead operational standards such as cash handling, control of negotiable items, and manage controllable expenses
  • Provide conflict resolution, process improvement, and communication with all team members
  • Manage store currency levels, and track currency shipments & deliveries

Banker

JPMorgan Chase
01.2021 - 01.2023
  • Managing assigned customers to build last relationships, discover financial needs, and product/service recommendations
  • Partnering with specialists (Financial Advisors, Mortgage Bankers, Business Bankers) to connect customers with experts who can help with specialized needs

Teller/Teller Manager/Customer Service Representative

TD Bank
01.2014 - 01.2021
  • Process teller transactions, including opening customer accounts, verifying currency, balancing the cash box
  • Provide an exceptional customer experience by resolving conflicts and providing products and services to address customer needs
  • Adhere to established store procedures and guidelines for opening accounts and related services

Education

Business Administration -

Bergen Community College
01.2021

Skills

  • Strategic Networking Skills
  • Account Management
  • Team leadership
  • Effective communication
  • Risk Management Strategies
  • Cross-Functional Collaboration
  • Multitasking
  • Microsoft Office Suite
  • Sales growth

Education Certificates

  • Bergen Community College, Business Administration
  • Notary Public, New Jersey

Timeline

Assistant Store Manager

TD Bank
02.2024 - Current

Store Supervisor

TD Bank
01.2023 - 02.2024

Banker

JPMorgan Chase
01.2021 - 01.2023

Teller/Teller Manager/Customer Service Representative

TD Bank
01.2014 - 01.2021

Business Administration -

Bergen Community College

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Michael D Leach