MICHAEL GRADY
Customer-Centric Sales Professional
KILLEEN,TX
Summary
A results-driven and adaptable professional with a rich and diverse career history across various industries. Transitioning from a background in production to customer-focused roles, I've honed a skill set marked by proficiency in cold calling, teamwork, problem-solving, outbound sales, and exceptional customer service. With a proven record of success and a collaborative approach to team dynamics, I am well-prepared to contribute effectively in dynamic work environments.
Overview
14
14
years of professional experience
Work History
Sales Development Representative
EBQ
Austin, Texas
03.2021 - 05.2022
- Professionally communicate via phone and email to set appointments for assigned projects
- Effectively build and manage a lead generation pipeline
- Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools (e.g., Salesforce
- Outlook, G-Suite, etc.)
- Work effectively in a collaborative work environment and professionally represent EBQ to clients
Subscriptions Engagement Specialist
LegalZoom.com, Inc
Austin, Texas
08.2017 - 02.2020
- Effectively manage time to assist call volume demands
- Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems
- Took advantages of opportunities to sell additional products and services
Correctional Officer IV
Department of
Gatesville, Texas
11.2014 - 08.2017
- Maintained accurate, current records of offender activity
- Inspected cells and conducted random searches of common areas
- Observed and directed inmates during recreation, visits, telephone, and shower time
- Supervised inmates during day-to-day activities.
Unit Manager/Client Relations
GC Services
Copperas Cove, Texas
02.2008 - 07.2011
- Ability to identify process gaps and worked inter-departmentally to formulate/implement resolution for Customer
- Satisfaction
- Scores, Average Handling Time, QA, First Call Resolution, and Coaching
- Critical thinking and process analysis
- Established and enforced clear goals to keep employees working collaboratively
- Enhanced group productivity 110% by developing and implementing new strategies.
Education
Criminal Justice (Specialized Corrections)
TDCJ Training Academy
Gatesville, TexasGED -
Central Texas College
Killeen, Texas 05.2001 -
Business Office Technology -
Roswell Job Corps
Roswell, NM 05.2001 -
Skills
Problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Development Representative
EBQ
03.2021 - 05.2022
Subscriptions Engagement Specialist
LegalZoom.com, Inc
08.2017 - 02.2020
Correctional Officer IV
Department of
11.2014 - 08.2017
Unit Manager/Client Relations
GC Services
02.2008 - 07.2011
GED -
Central Texas College
05.2001 -
Business Office Technology -
Roswell Job Corps
05.2001 -
Criminal Justice (Specialized Corrections)
TDCJ Training Academy
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