Michael Leger
DOVER,NH
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing team-based and independent operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Deer Valley
12.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide high-touch client support, resolving inquiries and enhancing overall guest experience
- Act as the primary liaison for 34 units, managing communications between owners, contractors, and other stakeholders
Community Assistant
University of New Hampshire
01.2024 - 12.2024
- My responsibilities in this role broadly revolved around the cultivation, maintenance, and development of my assigned floor of 35 residents- organizing events to keep my community engaged and promote professional and personal relationships among residents, upholding and educating residents on the safety and conduct rules as outlined by the UNH residential term agreements to ensure a safe community space for all residents, and facilitating a seamless transition into life at UNH for international and first-year students by promoting events across campus, building personal connections, and acting as a guide for campus and the surrounding area.
- My efforts and strong dedication to building personal connections earned me the end-of-year award of Best Community Builder presented during a gala to celebrate the hard work of myself and the others in my cohort
Customer Service Representative
Domino's Pizza
12.2022 - 12.2024
- My duties as a Customer Service Representative broadly encompassed the work required to maintain and run an outlet of a New England wide franchise, specifically included using my relations at UNH to promote and orchestrate catering events, handle transactions with efficiency and expertise to ensure a quality guest experience, familiarize myself with various food prep and safety practices as outlined by our franchise standard, keep a food safe environment, and train new hires for seamless incorporation into one of the busiest and most successful stores in the region t
- While employed I helped maintain a degree of cleanliness and food quality expectation that saw our location receive three near-perfect scores on our bi-annual operates assessment evaluation
Licensed Budtender
Hennep
05.2024 - 08.2024
- Worked to obtain and maintain appropriate licensure to align with standard business practices as set by the CCC
- Maintained constant expertise in a growing and ever-revolving menu in order to better facilitate the customer experience and provide high-touch service, often educating guests on the science of THC as well as other cannabinoids, the different intake methods and their effects, and addressing any and all legal and personal inquiries as it related to safe consumption
- Integrated into the local community in order to strengthen and maintain ties between Hennep and the year-long cohort of Provincetown, building rapport and personal connections with each guest in order to embody the values of Community set forth by the company.
Canvasser
Donor Development Strategies
05.2022 - 08.2022
- My chief responsibility was raising awareness for the local chapter of PBS and collecting donations from residents across the Strafford country area in southern New Hampshire.
- Each shift included a period of 1-2 hours memorizing and rehearsing our script to ensure quality performance in the field and to address any and all concerns regarding taking payment, de-escalating volatile residents, and planning the most efficient route
- Each shift we were required to raise at least $120 in donations across a 80-100 door route, continued failure to meet this quote would result in termination
Education
Bachelor of Arts - Psychology & Russian
University of New Hampshire
Durham, NH12-2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Administrative skills
- Microsoft office
- File management
- Sales expertise
- Foreign languages
Languages
Russian
Professional Working
Timeline
Front Desk Agent
Deer Valley
12.2024 - Current
Licensed Budtender
Hennep
05.2024 - 08.2024
Community Assistant
University of New Hampshire
01.2024 - 12.2024
Customer Service Representative
Domino's Pizza
12.2022 - 12.2024
Canvasser
Donor Development Strategies
05.2022 - 08.2022
Bachelor of Arts - Psychology & Russian
University of New Hampshire
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