Summary
Overview
Work History
Education
Skills
Timeline
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Michael Lemons

Capitol Heights,MD

Summary

Dynamic Order Fulfillment Associate with proven expertise in shipping procedures and warehouse operations at Home Depot. Recognized for enhancing productivity through efficient packing techniques and strong time management skills. Committed to exceeding performance metrics and fostering a collaborative team environment, ensuring timely and accurate order delivery while maintaining high customer satisfaction.

Overview

34
34
years of professional experience

Work History

Order Fulfillment Associate

Home Depot
03.2019 - 06.2025
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures at all times for personal and team safety.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Kept work areas neat, clean and free from debris.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Delivery Coordinator

Home Depot
01.2004 - 03.2019
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Inspected merchandise for damage and accuracy against order documents.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
  • Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
  • Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Managed, transmitted and filed delivery paperwork.
  • Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
  • Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.

Asset Protection Associate

Home Depot
11.2002 - 03.2004
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.

Warehouse Technician

Canada Dry Beverage Corp
10.1991 - 04.2002
  • Adhered to safety guidelines consistently, reducing workplace accidents significantly.
  • Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
  • Collaborated with team members to achieve daily targets and maintain a high level of productivity.
  • Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
  • Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
  • Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Prepared shipments accurately according to packing lists, minimizing returns due to incorrect items being sent out.
  • Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Education

General Studies

Fairmont Heights High School
Fairmont Heights MD
06.1991

Skills

  • Shipping procedures
  • Packing expertise
  • Warehouse operations
  • Barcode scanning
  • Order picking
  • Time management

Timeline

Order Fulfillment Associate

Home Depot
03.2019 - 06.2025

Delivery Coordinator

Home Depot
01.2004 - 03.2019

Asset Protection Associate

Home Depot
11.2002 - 03.2004

Warehouse Technician

Canada Dry Beverage Corp
10.1991 - 04.2002

General Studies

Fairmont Heights High School

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Michael Lemons