Michael Levenson
Summary
A seasoned Business Development and Account Management professional with a robust history of cultivating executive-level relationships and consistently exceeding both sales expectations and client expectations. Pursuing new role where expertise in Talent Acquisition and Customer Success will be widely appreciated.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Director
American Management Association
01.2024 - Current
- Consultative Sales: Conducting training needs assessments in order to proactively identify solutions to drive the desired results
- Staying up to date with industry trends and effectively communicating the value AMA training can bring to an organization
- .
- Account Management: Actively maintaining and growing individual and company relationships by providing exceptional customer service and developing additional sales opportunities
- Executing corporate marketing strategies for new business acquisition, customer retention, and account development
- Managing an organized pipeline in Salesforce to maintain efficient productivity and to provide visibility to sales leaders.
- Sales Quota: Consistently exceeds quarterly sales and renewal targets by proactively managing my customer portfolio
- Achieved highest percentage of leads closed for our team in 2023 and 2024.
Regional Account Manager
American Management Association
01.2022 - 01.2024
- Consultative Sales: Conducting training needs assessments in order to proactively identify solutions to drive the desired results
- Staying up to date with industry trends and effectively communicating the value AMA training can bring to an organization
- .
- Account Management: Actively maintaining and growing individual and company relationships by providing exceptional customer service and developing additional sales opportunities
- Executing corporate marketing strategies for new business acquisition, customer retention, and account development
- Managing an organized pipeline in Salesforce to maintain efficient productivity and to provide visibility to sales leaders.
- Sales Quota: Consistently exceeds quarterly sales and renewal targets by proactively managing my customer portfolio
- Achieved highest percentage of leads closed for our team in 2023 and 2024.
Customer Support Representative
FanDuel Group
01.2021 - 01.2022
- Customer Success: Assisting customers in site navigation, installation, troubleshooting, promotional offers, educating on different market options, and rectifying customer disputes
- Consistently meeting and exceeding KPIs, top of the leaderboard for our team, and ranking in the top 10% of our CS team of 500+.
- FanDuel Fan Events: Traveled to Arizona to contribute to our VIP focused event
- Event responsibilities included: Onboarding new members, engaging VIP members, vendor and service liaison, and community engagement.
- Training/Onboarding: Participating in programs to educated employees on best practices and specific skills to improve performance in their current roles
- Provided one-to-one and small group coaching and development to trainees to prepare them for success.
Community & Membership Manager
The Assemblage
01.2018 - 01.2020
- Customer Success: Ensured positive customer experience by proactively managing and growing customer relationships
- Conducted monthly meetings with all clients and members to explore opportunities for them to maximize ROI through our suite of offerings and community resources.
- Client Onboarding: Conducted online/virtual onboarding sessions to new clients (over 400)
- Introduced all new members/teams of our community to our ethos, facilities, offerings, and how to maximize their ROI.
- Community and Event Management: Gained an understanding of customers unique needs and deployed strategic initiatives that scaled with the growing community and enabled a customer-centric culture to improve satisfaction, loyalty, and advocacy
- Nourished professional relationships and partnerships through consistent communication.
Strategic Account Development
RolePoint
01.2016 - 01.2017
- Product Demonstration: Managed and developed process for demonstrations at booths from local fairs to major conventions
- Conducted in-person and virtual product demonstrations and competitor comparisons to a large community of potential clients to introduce the benefits of our software.
- Business Development: Identified and pursued leads through numerous outreach channels to increase profitability and guide business growth
- Consistently exceeded monthly meeting quota and outreach KPIs
- Built lasting strategic partnerships by ensuring steadfast proactive and reactive consultative service solutions.
- Pipeline Management: Managed and forecasted inbound and outbound sales opportunities through website activity and email campaigns, tracking them across the different stages of the sales process.
Account Manager | Customer Success Manager
Got Grease
01.2011 - 01.2014
- Account Management: Owned the sales cycle from lead generation to closure
- Used consultative selling to provide clients with solutions to strategize their grease disposal goals
- Increased revenue by upselling clients into other restaurant services, mainly grease trap cleaning
- Implemented a loyalty referral program to drive retention and help scale the client base from 20 clients to over 1,000.
- Scaling Customer Success: Cultivated relationships with clients to gain insight into goals and challenges, devising, implementing, and scaling a full customer satisfaction processes to meet each customer's unique requirements
- Ensured optimal service by conducting monthly calls, customer satisfaction surveys, emergency grease cleanup services, and 24-hour support.
Education
Bachelor of Science in Tourism Development and Management -
Arizona State University
Tempe, ArizonaSkills
- Meetings and presentations
- Performance reporting
- Sales Planning
- Staff Oversight
- Partnership Development
- Client Relationships
- Proficient in Salesforce
- Innovation and Creativity
- Brand Awareness
- Staff Training and Development
- Customer Satisfaction
- Business Development
Certification
Special Events Management Certification
Technicalskills
Salesforce, Microsoft Office, Google Workplace, Zendesk, Slack, Splash, Goldmine, Notion, Facebook Communities, Eventbrite, LinkedIn, Twitter, Instagram
Professional Highlights
- Sales Leadership: Surpassed a $1M annual quota, averaging a minimum of 15 monthly sales. Achieved over 90% client renewal rate across 500+ accounts.
- Customer Retention: Maintained a 90% retention rate among members and teams, adapting solutions amidst shifting business priorities.
- Event Management: Orchestrated international events including Volunteering for International Professionals in Malaysia and Future of Humanity Hackathon in Switzerland.
Timeline
Regional Director
American Management Association
01.2024 - Current
Regional Account Manager
American Management Association
01.2022 - 01.2024
Customer Support Representative
FanDuel Group
01.2021 - 01.2022
Community & Membership Manager
The Assemblage
01.2018 - 01.2020
Strategic Account Development
RolePoint
01.2016 - 01.2017
Account Manager | Customer Success Manager
Got Grease
01.2011 - 01.2014
Bachelor of Science in Tourism Development and Management -
Arizona State University
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