Michael Levtchenko
Huntington Station,NY
Summary
Adept at claims handling and demonstrating empathy, I excelled at GEICO by streamlining documentation review processes and fostering effective customer relationships. Leveraging critical thinking and a comprehensive understanding of auto insurance regulations, I significantly enhanced operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
PIP Examiner II
GEICO
01.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Investigate complex claims
- Strong expertise in regulation 68
- Review IME and peer reports from medical professionals
- Review claims for potential fraud
PIP Examiner I
GEICO
12.2018 - 01.2022
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Handled calls from various interests group including policyholders, claimants, medical providers, attorney, law enforcement, and adverse carriers
Claims Service Representative
GEICO
01.2017 - 12.2018
- Followed up with customers on unresolved issues.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Guide persons through difficult time of their motor vehicle accident
- Assisted persons with getting vehicles repaired, obtaining a rental car, obtaining a police report and assisting with setting up claims with adverse carrier
Education
Bachelor of Arts - Psychology
Touro College
Bay Shore, NY09.2015
Skills
- Empathy and Sensitivity
- Claims Handling
- Claims reports and documentation
- Auto insurance regulations knowledge
- File Management
- Documentation Review
- Proficient in Microsoft Office
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
PIP Examiner II
GEICO
01.2022 - Current
PIP Examiner I
GEICO
12.2018 - 01.2022
Claims Service Representative
GEICO
01.2017 - 12.2018
Bachelor of Arts - Psychology
Touro College