Michael Lewis
Laveen,AZ
Summary
Adept at driving operational excellence, I spearheaded initiatives at Gila River Gaming Enterprises Inc. that significantly enhanced guest satisfaction and repeat business through innovative beverage programs and effective team leadership. Leveraging skills in inventory management and customer service, I consistently maintained high-quality standards, achieving notable improvements in efficiency and revenue growth.
Overview
9
9
years of professional experience
Work History
Beverage Manager
Gila River Gaming Enterprises Inc.
11.2022 - Current
- Managed all day-to-day operations within budgeted guidelines.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Developed ongoing training for Employees to improve beverage service, maintain highest quality of service.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
Assistant Restaurant Manager
Gila River Gaming Enterprises Inc.
04.2022 - 11.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
Assistant Beverage Manager
Gila River Gaming Enterprises Inc.
04.2017 - 04.2022
- Collaborated with the Food and Beverage Manager to develop promotional strategies that boosted revenue during slow periods.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures..
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
Bartender
Gila River Gaming Enterprises Inc.
04.2015 - 10.2017
- Served high customer volumes during special events, nights, and weekends..
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Health & Physical Education Director
Boys & Girls Club Of The East Valley
03.2016 - 04.2017
- Managed budgets and resources for educational programs.
- Organized successful sporting events that fostered positive influence and community involvement while showcasing Club Members talent.
- Increased team performance levels with skill development strategies.
- Build & coordinate all sports programs from the ground up, ie. basketball, volleyball, flag football, baseball, softball.
- Schedule all team practices
- Coordinate game schedules with 10 other boys & girls club in the east valley.
Education
No Degree - Political Science
Southwestern Indian Polytechnic Institute
Albuquerque, NMNo Degree - Basis Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZHigh School Diploma -
Tolleson Union High School
Tolleson, AZ05.2004
Skills
- Customer service experience
- Purchasing strategy
- Inventory Management
- Team Leadership
- Organizational Skills
- Critical Thinking
- Program Management
- Report Generation
- Team building
- Coaching and Mentoring
- Complex Problem-Solving
- Work Planning and Prioritization
Timeline
Beverage Manager
Gila River Gaming Enterprises Inc.
11.2022 - Current
Assistant Restaurant Manager
Gila River Gaming Enterprises Inc.
04.2022 - 11.2022
Assistant Beverage Manager
Gila River Gaming Enterprises Inc.
04.2017 - 04.2022
Health & Physical Education Director
Boys & Girls Club Of The East Valley
03.2016 - 04.2017
Bartender
Gila River Gaming Enterprises Inc.
04.2015 - 10.2017
No Degree - Political Science
Southwestern Indian Polytechnic Institute
No Degree - Basis Studies
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Tolleson Union High School
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