Michael Licitra
Peachtree City,GA
Summary
Dynamic customer service professional with a proven track record at Delaware North Sports Service. Known for service excellence and problem-solving in upscale environment, and delivering premium experiences
that enhance customer satisfaction. Builds strong relationships with customers and consistently exceeds expectations. A hard worker who manages multiple tasks efficiently and thrives in team environments.
Overview
10
10
years of professional experience
Work History
Premium Customer Service
Delaware North Sports Service
Truist Park
03.2021 - Current
- Provided exceptional customer service to the high profile customers and top corporate clients of the Atlanta Braves in the elite Truist Club at Truist Park.
- Strengthened relationships with repeat customers through personalized service and attention to their specific needs/preferences.
- Collaborated with team members to ensure seamless customer service, sharing knowledge and best practices.
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Maintained a positive company image with professional appearance, strong work ethic, and excellent customer service skills.
Bartender, Barback, Server, Security
Hospitality South
Athens, GA
08.2016 - 05.2019
- Hospitality South is the parent company to five of the highest volume bars in Athens, Georgia.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies.
- Collaborated with team members to streamline operations during peak hours.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Airline Passenger Assistant
AIRSERV
Atlanta Hartsfield Jackson International Airport
06.2015 - 08.2016
- Assisted passengers requiring special assistance with check-in procedures, enhancing overall travel experience.
- Provided support during security screenings, maintaining compliance with safety regulations.
- Resolved passenger inquiries and concerns, improving communication and service quality.
Education
Bachelor of Science - Agribusiness
University of Georgia
Athens, GA05-2019
High School Diploma -
McIntosh High School
Peachtree City, GA05-2013
Skills
- Hard Worker who can work independently or with a group
- Friendly and engaging
- Problem solving skills
- Service Excellence
- Customer needs assessments
- Loved by coworkers
Timeline
Premium Customer Service
Delaware North Sports Service
03.2021 - Current
Bartender, Barback, Server, Security
Hospitality South
08.2016 - 05.2019
Airline Passenger Assistant
AIRSERV
06.2015 - 08.2016
Bachelor of Science - Agribusiness
University of Georgia
High School Diploma -
McIntosh High School