Michael Licitra
Peachtree City,GA
Summary
Dynamic customer service professional with a proven track record at Delaware North Sports Service. Known for service excellence and problem-solving in upscale environment, and delivering premium experiences
that enhance customer satisfaction. Builds strong relationships with customers and consistently exceeds expectations. A hard worker who manages multiple tasks efficiently and thrives in team environments.
Overview
10
10
years of professional experience
Work History
Premium Customer Service
Delaware North Sports Service
03.2021 - Current
- Provided exceptional customer service to the high profile customers and top corporate clients of the Atlanta Braves in the elite Truist Club at Truist Park.
- Strengthened relationships with repeat customers through personalized service and attention to their specific needs/preferences.
- Collaborated with team members to ensure seamless customer service, sharing knowledge and best practices.
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Maintained a positive company image with professional appearance, strong work ethic, and excellent customer service skills.
Bartender, Barback, Server, Security
Hospitality South
08.2016 - 05.2019
- Hospitality South is the parent company to five of the highest volume bars in Athens, Georgia.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies.
- Collaborated with team members to streamline operations during peak hours.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Airline Passenger Assistant
AIRSERV
06.2015 - 08.2016
- Assisted passengers requiring special assistance with check-in procedures, enhancing overall travel experience.
- Provided support during security screenings, maintaining compliance with safety regulations.
- Resolved passenger inquiries and concerns, improving communication and service quality.
Education
Bachelor of Science - Agribusiness
University of Georgia
Athens, GA05-2019
High School Diploma -
McIntosh High School
Peachtree City, GA05-2013
Skills
- Hard Worker who can work independently or with a group
- Friendly and engaging
- Problem solving skills
- Service Excellence
- Customer needs assessments
- Loved by coworkers
Timeline
Premium Customer Service
Delaware North Sports Service
03.2021 - Current
Bartender, Barback, Server, Security
Hospitality South
08.2016 - 05.2019
Airline Passenger Assistant
AIRSERV
06.2015 - 08.2016
Bachelor of Science - Agribusiness
University of Georgia
High School Diploma -
McIntosh High School