Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Lindholm

Havertown,PA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies. Proven multitasking abilities and Customer Service skills in a fast-paced environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

American Legal Records
08.2022 - 05.2023
  • Emailed and faxed medical facilities to obtain clients medical and legal records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.


Production Supervisor

UPS
02.2021 - 12.2021
  • Managed, planned, organized, and directed all employees assigned
  • Worked with higher management to effectively hit downtime's within UPS company service standards
  • Applied leadership and analytical skills to execute company and personal goals.

Food Expeditor

Overbrook Golf Club
06.2016 - 08.2020
  • Developed organization and ability to lead and direct people
  • Excellent growth of communication and negotiation skills
  • Asked to show multi-tasking abilities.

Education

Bachelor of Science - Business Management

West Chester University of Pennsylvania
West Chester, PA
05.2023

High school diploma -

Haverford
Havertown, PA
05.2019

Skills

  • Organizational management
  • Supervising Experience
  • Operations Management
  • Microsoft Office
  • Employee Orientation
  • Employee evaluation
  • Inbound and Outbound Calling
  • Call Management
  • Communication Skills

Affiliations

  • Marketing Club Manager, 08/01/19, 05/01/20, Sent email lists to club participants. Developed new strategies to recruit members and chairman for the upcoming semester. Planned and organized event dates

Timeline

Customer Service Representative

American Legal Records
08.2022 - 05.2023

Production Supervisor

UPS
02.2021 - 12.2021

Food Expeditor

Overbrook Golf Club
06.2016 - 08.2020

Bachelor of Science - Business Management

West Chester University of Pennsylvania

High school diploma -

Haverford

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Michael Lindholm