Michael Link
Anthem,Arizona
Summary
I am a Sales Manager at Knight Transportation, one of the largest and most diversified truckload carriers in North America, with over 20 years of experience in the transportation and logistics industry. I hold a Bachelor's Degree in Business Administration and Management, and I am certified in High Performance Work Place (HPWP), a program that fosters a culture of excellence, empowerment, and accountability. My mission is to provide strategic direction, continuous improvement, and cost savings to our customers and personnel, while delivering high-quality service and satisfaction.
As the Sales Manager, I oversee the National Expedited Accounts, a key segment of our business that handles time-sensitive and urgent shipments across the country. I lead a team of account managers, coordinators, and analysts, who work with our customers and carriers to ensure optimal performance and efficiency. I also act as an expert and a partner to our customers, offering solutions and services that meet their needs and expectations. I have won the 2015 Edison Award for innovation and excellence, increased the revenue and profitability of the account by 25%, and secured multiple contracts with Fortune 500 companies. I have demonstrated leadership and problem-solving skills, as well as the ability to proactively identify and implement process improvements. I leverage my extensive knowledge and experience in logistics, shipping, and process improvement to enhance our operations and customer relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
Knight Transportation
09.2013 - 09.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Transplace - The 3pl & Technology
04.1999 - 09.2013
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
Education
Master of Science - Business Administration And Management
Northeastern State University
Tahlequah, OK05.1999
Skills
- Network Intelligence
- Operational Leadership
- Strategic Vision
- Motivational Leadership
- Lean Methodology
- Cost Control
- Process Improvement
- Business Management
- Leadership Training
- Six Sigma Methodologies
- P&L Responsibility
- Manage Operations
Accomplishments
- 2009- Transplace-Uber Employee of the Year - Issued by Tom Sanderson
- 2015- Knight Transportation Employee of the Year (Edison Award) issued by Kevin Knight & Dave Jackson
- 1998- Harps Food INC- Employee of the Year
- Lean Six Sigma (LSS) Certified
- HPWP Certified.
Certification
- HPWP- Knight Transportation-2015
- Lean six sigma (LSS) Transplace- 2007
Timeline
Director of Operations
Knight Transportation
09.2013 - 09.2023
General Manager
Transplace - The 3pl & Technology
04.1999 - 09.2013
Master of Science - Business Administration And Management
Northeastern State University
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