Michael Lipinski
Advanced Chemicals Technology
PUEBLO,CO
25
years of professional experience
Results-driven Sales and Service Technician experienced in supporting industrial chemical dispensing systems and preventive maintenance. Achieved customer satisfaction and revenue growth through effective communication, planning, and a consultative approach to service. Delivered improved service outcomes and account retention by leveraging strong problem-solving skills and technical troubleshooting expertise.
Work History
Sales and Service Technician
6 Years 6 Months- Installed and calibrated industrial chemical delivery components for customer sites.
- Diagnosed equipment issues and restored chemical dispensing systems to service quickly.
- Advised customers on product selection, application methods, and safety requirements.
- Trained technicians on service procedures, compliance steps, and troubleshooting routines.
- Coordinated preventive maintenance schedules to reduce service interruptions and callbacks.
- Documented service work, product usage, and customer requirements with accuracy.
- Resolved field service problems while maintaining safe handling and regulatory standards.
- Supported sales efforts by identifying account needs and recommending appropriate solutions.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Utilized consultative sales approach to offer products to meet customer needs.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
Sales and Service Technician
12 Years 10 Months- Input customer sales information into the POS system to process orders.
- Managed client accounts with diligence, resulting in strengthened relationships and improved retention rates.
- Conducted regular maintenance checks on equipment, ensuring optimal functionality and minimal downtime.
- Input customer sales information into the POS system to process orders.
- Increased sales revenue by consistently upselling products and services to customers.
Pastoral Ministry
10 Years- Designed and executed strategic evangelistic programs, increasing ministry outreach and engagement with the community.
- Delivered pastoral care support, providing comfort and guidance to individuals, fostering a supportive community.
- Expanded the ministry's outreach by developing and implementing strategic evangelistic programs.
- Served as a liaison between the Children''s Ministry team and parents, addressing concerns or questions promptly while maintaining confidentiality.
- Provided pastoral care to individuals within the Worship Arts ministry when needed during personal challenges or crises.
- Collaborated with other ministry leaders to create cohesive programming that addressed the needs of all age groups within the community.
- Provided compassionate pastoral care for individuals experiencing personal crises or seeking spiritual guidance through counseling sessions and prayer support.
- Provided pastoral care to members of the music ministry team, offering support during times of personal or spiritual struggle.
Education
High School Diploma
No Degree - Course Of Studies
Skills
Negotiation techniques
Industry awareness
Service orientation
Teamwork
Problem-solving
Time management
Attention to detail
Listening skills
Analytical skills
Excellent communication
Organizational skills
Empathetic listening
Effective communication
Planning and coordination
Relationship building
Customer relations
Retail sales
Product knowledge
Service expertise
Goal setting
Cold calling
Territory management
Sales closing
Client retention
Timeline
Sales and Service Technician
Advanced Chemicals Technology
01.2020 - 07.2026Read More
Sales and Service Technician
Virotek
03.2006 - 01.2019Read More
Pastoral Ministry
United Methodist Church
06.2001 - 06.2011Read More
Cheyenne Moutain
High School Diploma
Read More
Saint Paul School of Theology
No Degree from Course Of Studies
Read More