Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Michael Llamas

Upland,CA

Summary

Detail-oriented Warehouse Supervisor with acquired knowledge of shipping, receiving, and order fulfillment practices, along with warehouse safety and inventory management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature providing warehouse organization and team management skills developed over 23 years of superior performance in warehouse positions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

ESL Power Systems
10.2015 - Current
  • Responsible for overseeing shipping, receiving, inventory control, order fulfillment, and facility functions.
  • Assigned daily work tasks and activities to team of 14 to keep production team supported, and facility operational.
  • Coordinated warehouse operations by managing and directing warehouse personnel to maintain accurate inventory levels of all incoming goods and outgoing shipments.
  • Managed inventory levels and verified compliance of receiving inspection, and order fulfillment process' to meet on time delivery and ensure efficient and accurate delivery of parts and materials to internal customers.
  • Worked in conjunction with Customer Service, Production, and Quality Control teams to schedule and execute all shipments and deliveries of finished assemblies.
  • Performed daily cycle counts and investigated inventory discrepancies through reviewing transactions with in ERP system.
  • Oversaw maintenance and repairs of equipment and vehicles, along with upgrades and repairs of buildings, also responsible for the cleanliness and upkeep of buildings.
  • Dispatched drivers and coordinated daily delivery and pick up routes to customers and vendors.
  • Responsible for reviewing and approving employee time cards to ensure that state meal period regulations were adhered to, along with tracking of attendance and punctuality.
  • Conducted monthly one on one check in's with personnel, discussing area's of success along with area's for opportunity to ensure achievement of KPI targets set in place.
  • Conducted annual performance reviews electronically, utilizing ADP Workforce.
  • Facilitated re-occurring safety huddles, discussing different topics weekly.
  • Managed and documented all team training via Training Manager Software.
  • Worked closely with Human Resources Department, conducting interviews (behavioral and technical) of employment candidates.
  • Built and coached motivated warehouse teams through frequent team huddles and one on one meetings to consistently accomplish operations goals and exceed performance targets.
  • Monitored employee performance by setting up annual KPI targets, and tracking monthly to offer mentoring and leadership through coaching individuals.


Warehouse Manager

Spectra Apperal
01.2013 - 10.2015
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment, while maintaining accuracy of inbound deliveries, and out bound shipments.
  • Coordinated with Customer Service team to prioritize and fulfill parcel and freight shipments, for same day service.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw and conducted physical inventory on a bi-annual basis to maintain inventory accuracy at 95%

Customer Service Manager

Food 4 Less
01.2000 - 01.2013
  • Managed and accountable for all aspects of the operation and supervision of store functions and departments including but not limited to, providing customer service, achieving sales gross profit, controlling labor and shrink.
  • Maintained clean and organized stockroom by utilizing Computer Assisted Ordering module, and following FIFO method.
  • Worked closely with vendors and suppliers to ensure availability of weekly ad items, and monitor inventory levels of backstock.
  • Merchandised end caps and sideboards to display ad items and maximize sales revenue.
  • Composed and followed gnatting chart schedules to strategically plan for daily operations.
  • Coordinated cash drops of daily revenue.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty, to ensure a pleasant shopping experience.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.


Education

High School Diploma -

Pomona High School
Pomona, CA
06.1999

Skills

  • Leadership
  • Effective Communication
  • Problem Solver
  • Critical Thinker
  • Energetic
  • Self Motivated
  • Detail Oriented
  • Proactive
  • Adaptable
  • Time Management

Accomplishments

  • Set up bin locations for quick retrieval of parts and material.
  • Restructured inventory racks to maximize flow of order fulfillment.
  • Led 5S initiative resulting in a clean and well organized warehouse.
  • Contributed to successful ERP transition from Sage to Epicor with a team of Subject Matter Experts.
  • Conducted Kaizen event to streamline receiving process and eliminate waste (motion).
  • Implemented and enforced Covid-19 contingency plan and guidlines.

Certification

Licensed Forklift Operator

Licensed Forklift Trainer

CPR Certificate

Hazardous Materials First Responder Awareness Certificate

Languages

English
Spanish

Timeline

Warehouse Supervisor

ESL Power Systems
10.2015 - Current

Warehouse Manager

Spectra Apperal
01.2013 - 10.2015

Customer Service Manager

Food 4 Less
01.2000 - 01.2013

High School Diploma -

Pomona High School

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Michael Llamas